Gala Tent UK

The gazebo is amazing the delivery was quick and when they said it would be. The only thing I would say is after explaining what I wanted it for and with the black out of stock I was told the red of would be ok, this turned out not to be and ruined my weeken ld and cost me another £100 to get a black one when I’m stock. There was no apology or an effort to maybe help swap this was upsetting after overall having a good service.

The items that I purchased (4 sets of cast iron weights) cannot be faulted and are extremely worthwhile even though they are slightly on the expensive side. (They have just increased by £10.00 per pair so I assume Covid/Brexit taking a bite!).The review would get 5 stars but oh dear..the salesman/customer service are woefully inadequate in following through on their commitment of keeping the customer informed and managing their expectations. This order arrived 2 weeks later than promised and I had to ring them once to check where my order was.The main order of a gazebo, sides, ground bars bars and weights took 3 months having paid fully on Day 1!! Not once was I contacted to say that there was a delay: I chased/rang SIX times for this.That being said once the gazebo arrived I was very pleased with it as I had bought it to replace a GalaTent Gazebo purchased 10 years previously which finally gave up the ghost with Storm Bella over Christmas 2020.Perhaps an internal management course for Managing Customer Expectations should be run.

Excellent and personal service. Items required were identified easily by staff and posted out promptly, arriving when promised. Can't ask for more

IT IS BRILLANT.

No strong winds yet to test it, but the tent seems to be sturdy, well made and really useful!

Brilliant company very helpful fast delivery and very reasonable priced the ramp is well made and works extremely well would highly recommend

Gazebo heater - Lightening fast delivery, beautifully packaged and protected. If want to keep warm get one of these superb heaters.

Great service and delivery

Very happy with prompt delivery. Managed to erect it on my own once I realised that it was easier to attach the corners after final extension of the frame which is otherwise very stiff. Maybe this will become easier with time as perhaps the canopy will stretch a bit. Anyway very happy with this solidly built product.

As the purchase was for our Lions Club, a few of us unpacked and erected the gazebo to check it and ensure we knew what we were doing when putting it up. Our initial impression was that it was very solid, the roof and side material is much thicker and stronger than usual 'run of the mill' gazebos. It was also easy to erect although adding the side panels wasn't quite as straightforward as we at first thought, it didn't take long and the finished structure was firm, robust and we are sure it will stand up to different users over a long time period, thus being a very useful tool for our fundraising and community works. We made a good choice!

Excellent product, much better than we anticipated

Very nice little chairs, very good value, perfectly do the job they are intended to do. Delivery was prompt once I got in touch with gala tent to query why, having placed and paid for the order 2 weeks ago , I had neither received an order confirmation, nor the chairs. The oversight was rectified very promptly.

The canopy itself is fine - I have not yet used the sides. Once the intial problem over delivery was sorted, everything seemed to go ok after that.

Fabulous Gazebo. Bought the 6x3 for daughters party and it was excellent quality. Easy to put up and take down and extremely sturdy. Customer service was superb and would not hesitate in recommending this company .

thrilled, it covers my outdoor seating, I don't have to worry about my grandchildren exposed to bright sunshine and my husband and I have spent more time in our garden in the last few days than we have in months. We now have an outdoor lounging area, its fab