Gala Tent UK
Reviews (11710) .
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Based on 11710 reviews. CLAIMED
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Gareth Mutema
2/5
2019-7-13
One of the table covers you sent us was too tight and therefore has stretched the seam. Had no choice but to use it as we were on site at a show. Bit disappointing
Muhammad Uddin
2/5
2019-1-19
Seems to be a constant challenge when ordering. Delayed delivery and then wrong item in the end. Eventually sorted but just like my previous order, there is always extra leg work on customers end, be prepared, apart from that great product and strong quality metals used
Apology from Gala Tent UK
"Good Afternoon Mr Uddin,I apologise that you received this level of service and this is not our usual level of customer service. We have fixed the issue and has been made put right to try and prevent this in the future. The issues that you encountered was put right to ensure you got our best customer service to put this right,Kind RegardsGala Tent"
"Good Afternoon Mr Uddin,I apologise that you received this level of service and this is not our usual level of customer service. We have fixed the issue and has been made put right to try and prevent this in the future. The issues that you encountered was put right to ensure you got our best customer service to put this right,Kind RegardsGala Tent"
Leigh Darnell
2/5
2019-1-7
Pop up gala tent is okay, the storage bag lasts all of 5 mins, I spent close to 1k on a pop up gazebo and accessories, I’ve used this gazobo only twice and the storage bag has broken already. I called gala tents direct and they offered me a £9.00 discount on upgrading to a heavy duty bag which I thought was an insult especially when I’ve spent close to a thousand pound on a as I thought top of the range product, Summary: gala pop up tent is good but let down by the poor quality of the storage bag which is important and poor customer service as I’m still waiting for a response to my email.
Response from Gala Tent UK
"Thank you Leigh for your review. You received a bag with your gazebo when you purchased it a year ago, this bag is a heavy duty bag. However the bag had unfortunately been pulled around off the wheels (which it is not designed to do) wearing holes in the bag where it met the ground. We have offered a goodwill discount from a different bag with larger wheels which would stop this from reoccurring. We have replied to all contact with ourselves and we are still here to talk should you have any other questions , Gala Tent"
"Thank you Leigh for your review. You received a bag with your gazebo when you purchased it a year ago, this bag is a heavy duty bag. However the bag had unfortunately been pulled around off the wheels (which it is not designed to do) wearing holes in the bag where it met the ground. We have offered a goodwill discount from a different bag with larger wheels which would stop this from reoccurring. We have replied to all contact with ourselves and we are still here to talk should you have any other questions , Gala Tent"
David ANDREW
2/5
2018-12-19
Very pleased with the gazebo but after the first use had two issues that I thought should have been covered by the warranty. One was debatable and could have been caused by clumsiness putting up but the other definitely not. Unfortunately, Galatent chose to unwarrant both claims. Though they did offer to pay for the repairs, I would have had to cover the cost of delivery both ways. Just as cheap for me to get the repairs done locally. They haven''t even bothered answering my last email...Nice gazebo, shame about the aftersales and warranty.
Response from Gala Tent UK
"We are sorry to hear that you are unhappy with the warranty outcome. The warranty does not cover accidental or weather damage, however we always try to help however we can and the offer of a free repair remains open should you change your mind Kind Regards Gala Tent"
"We are sorry to hear that you are unhappy with the warranty outcome. The warranty does not cover accidental or weather damage, however we always try to help however we can and the offer of a free repair remains open should you change your mind Kind Regards Gala Tent"
Verifiedwith RivYoo
Wendy Petravich
2/5
2018-11-7
This is the 3rd Gala Tent that I have purchased and I would have to say the most disappointing. It is 6m x 3m and due to it being different material to previous there is no extra flap over the stitching so in wet weather it does tend to leak, so no hanging stock around the sides, also the top canopy doesn''t quite fit properly so the leg covers don''t quite reach the holes in the legs where they are meant to clip into. Perhaps it will stretch with time. Other than that the service was very good as usual.
REG NEWNHAM
2/5
2018-10-10
My first call was not successful but second was. I needed to replace two corner posts, damaged in a storm. The standard cream post is now longer and grey in colour. Was able to add a 50mm wood block to the old posts so OK but it would be good if Gala held old stock
Response from Gala Tent UK
"Thank you for your review, we are sorry that we did not have the spare parts you required. The model of gazebo you had was discontinued 8 years ago. We aim to keep stock for at least 5 years after a model is discontinued. Kind Regards Gala Tent"
"Thank you for your review, we are sorry that we did not have the spare parts you required. The model of gazebo you had was discontinued 8 years ago. We aim to keep stock for at least 5 years after a model is discontinued. Kind Regards Gala Tent"
Sharon Goddard
2/5
2018-10-1
Very expensive product for the quality that actually arrived . I was expecting the same stability and quality of the last product I purchased from gala tent . My latest purchase was easy to put up and compact however is was flimsy and not sturdy . Would not take even the smallest amount of wind . Very disappointing .
Response from Gala Tent UK
"Hi Sharon, We are sorry to hear you are unhappy with the lighter compact gazebo. This gazebo has more components so it can fold up smaller and therefore has more movement in than the larger frames. If this is not suitable for you and has not been in use then this can be returned within the 30 day return policy for refund or exchange for something more suitable for you. Our customer services team will be in contact shortly Kind Regards Gala Tent"
"Hi Sharon, We are sorry to hear you are unhappy with the lighter compact gazebo. This gazebo has more components so it can fold up smaller and therefore has more movement in than the larger frames. If this is not suitable for you and has not been in use then this can be returned within the 30 day return policy for refund or exchange for something more suitable for you. Our customer services team will be in contact shortly Kind Regards Gala Tent"
Verifiedwith RivYoo
Alice Brown
2/5
2018-9-26
The marquee itself is good quality and seems like it will last. Delivery was very prompt and customer service before sale very good. However the instructions for putting it up leave a lot to be desired. Hilariously vague. There were extra poles delivered - presumably spare but no indication of this given in instructions. Diagram actually indicated wrong poles in some locations, we had to work it out by deduction. Instructions say minimum 2 people to erect it, we needed 7 people at the point of lifting the frame. No safety instructions for putting up / down in wind, or how many guy ropes you need etc.
Response from Gala Tent UK
"Thank you for your review, we are sorry to hear you have struggled with the erection. The poles that are sent are universal and are for building varying sizes of marquee so you will have poles left over. We sent over detailed instructions and a specific parts list for your sized marquee by email as soon as your purchase is complete along with videos. There are detailed care guides in every box to advise about the care and safety of your product. We are open six days a week by phone and online chat and have a whole team of people here to help with any questions you may have Kind Regards Gala Tent"
"Thank you for your review, we are sorry to hear you have struggled with the erection. The poles that are sent are universal and are for building varying sizes of marquee so you will have poles left over. We sent over detailed instructions and a specific parts list for your sized marquee by email as soon as your purchase is complete along with videos. There are detailed care guides in every box to advise about the care and safety of your product. We are open six days a week by phone and online chat and have a whole team of people here to help with any questions you may have Kind Regards Gala Tent"
Stephen Wadelik
2/5
2018-8-27
It should have come with many more
Response from Gala Tent UK
"Customer Services will contact you to see how we can help , Kind Regards Gala Tent"
"Customer Services will contact you to see how we can help , Kind Regards Gala Tent"
Brian Burke
2/5
2018-1-22
I am sorry to say that one of the side zippers had tooth missing as I used it at the weekend I did not send it back or report it I hope I get better service next time
Response from Gala Tent UK
"We are so sorry to hear that you have an issue with one of the zips. Our customer service team has been in contact so we can help Kind Regards Gala Tent"
"We are so sorry to hear that you have an issue with one of the zips. Our customer service team has been in contact so we can help Kind Regards Gala Tent"
Andrew McGall
2/5
2017-12-19
Heater Remote Control doesn’t sync correctly with the unit plus no cover. Much poorer overall than expected and as advertised.
Response from Gala Tent UK
"Hello Andrew, we are sorry to hear that you are having trouble with syncing the remote. Our team have been in contact to help but haven't been able to reach you. The heater doesn't come with a cover as it is IP55 rated. Please let us know when you are ready and we will be happy to assist, Gala Tent"
"Hello Andrew, we are sorry to hear that you are having trouble with syncing the remote. Our team have been in contact to help but haven't been able to reach you. The heater doesn't come with a cover as it is IP55 rated. Please let us know when you are ready and we will be happy to assist, Gala Tent"
Aldwyn Adams
2/5
2017-10-25
When ordering my gazebo with the friendly and knowledgeable lady I was informed that the ground bars that I wanted were currently out of stock and would follow on later. 2 months later they are still out of stock and are not expected in for another month! With next day delivery now the norm and goods from the other side of the world arriving within a few days I wonder just where these ground bars are coming from! A 3 month wait for a standard item which has already been paid for is completely unacceptable and reflects very badly on Gala Tent! Seems like there''re keen enough to take your money but not so keen to supply the goods!
Response from Gala Tent UK
"Good Morning Aldwyn, thank you for taking the time to send a review. We are sorry to hear that you are unhappy with the wait for the ground bar set. The reason for the delay is that we are waiting for these to be manufactured. We predict product sales based on previous years sales, events and trends. Although we get this right with the vast majority of products this is still only a prediction and occasionally we can unexpectedly sell out. We are expecting the ground bars sets in approximately 15th November and we will be in contact with you as soon as they are here. Thank you for your patience in the matter"
"Good Morning Aldwyn, thank you for taking the time to send a review. We are sorry to hear that you are unhappy with the wait for the ground bar set. The reason for the delay is that we are waiting for these to be manufactured. We predict product sales based on previous years sales, events and trends. Although we get this right with the vast majority of products this is still only a prediction and occasionally we can unexpectedly sell out. We are expecting the ground bars sets in approximately 15th November and we will be in contact with you as soon as they are here. Thank you for your patience in the matter"
Verifiedwith RivYoo
Andy Trotter
2/5
2017-10-18
Disappointing amount of product for the price
Response from Gala Tent UK
"We are sorry to hear you are unhappy about the price of the repair patch kit, Although the patches don't have a high cost the glue is good quality and the price reflects this. Our team reduced the packing and handling cost for you as this was a small order. If you need anything else please let us know and we will be happy to help Kind Regards Gala Tent"
"We are sorry to hear you are unhappy about the price of the repair patch kit, Although the patches don't have a high cost the glue is good quality and the price reflects this. Our team reduced the packing and handling cost for you as this was a small order. If you need anything else please let us know and we will be happy to help Kind Regards Gala Tent"
Mark Yapp
2/5
2017-8-30
Delivered products fine Ground bars that were
Alan Baker
2/5
2017-5-15
descriptions of items poor on packaging, had to open all to find the items we wanted in the right order. on dismantling some poles jammed into the joining brackets so had to use a mallet to disassemble.