Gala Tent UK

Good advice, immediate delivery, a well-made tent from PE material with a solid frame that performs perfectly. Buy British!

I am very pleased with the speed of delivery and the quality of the 3 X 4.5 Gala Pro40 Gazebo I have just received. HOWEVER - when we were looking for a gazebo on the internet we found the Gala Tent site and watched a video titled 'Gala Pro 40 - The Full Story' on the appropriate order page. At about 3min 30sec into this video it clearly states 'the Gala pro40 comes complete with heavy duty wheelie storage bag with storage compartments for all your equipment'. I duly selected the version I required on the same page as the video and completed the check-out. When the delivery arrived I noticed that there was no 'heavy duty wheelie storage bag' included. This item is vital to be able to move the heavy (35kg) framework about easily.I contacted Gala Tents and explained the problem and after a long wait on hold, while presumably they played the video to themselves, I was told that the storage bag was not included in the version I ordered. I was told that on the video, a caption says 'Classic Package comes with Heavy Duty Storage Bag ' which is actually true on the Gala website but not on the same video on UTube. At no point was there any option in the ordering process to select any type of 'Package' particularly a 'Classic Package' . Also it was not made clear that that the Storage bag was not included and was available at extra cost. I assumed that what I was ordering was what I had just seen on the video.As I felt I had been misled in my purchase by the advertising, I then asked for my complaint to be escalated. I was told that I would be contacted by the end of the day - NOTHING HEARD 24 hours later.I repeat, good product but misleading advertising and apparently poor customer service.

Fabulous service, speedy delivery, competitive price and a great product. What more could you ask?

100th tent from gala tent 2 3m x 8m marquees in pe for out door dining area

Great product. Solid, Quality build and easy to erect.

Wow wow wow absolutely delighted with my Gala tent. It is easy to put up and down. The quality is outstanding. Had quite a wind the other day and wasn’t even moving. Great for social distanced coffee in the garden through this pandemic. Great service too. Would recommend to everyone.

Excellent service from Gala Tent Uk. I received great advice from the sales team and delivery was quick and efficient. Still to install our new PVC roof canopy but combined with previous purchases from Gala Tent I would recommend this company to anyone thinking about investing in one of their products.

Excellent product. Really well made, and for its quality reasonably priced

Very happy with all the products I have purchased from Gala Tents.

I set up the tent and after a few day's time to get broken, I contacted the seller with pictures of a broken tent, nil happened yet now, very disappoinying material

I set up the tent and after a few day's time to get broken, I contacted the seller with pictures of a broken tent, nil happened yet now, very disappoinying material

I set up the tent and after a few day's time to get broken, I contacted the seller with pictures of a broken tent, nil happened yet now, very disappoinying material

Great product, superb service and good communication

Excellent Sales Support by Jake and very pleased with the colour selection and branding - Delivery well above expectation!!

Got me exactly what I wanted at a great price without any fuss.