Gala Tent UK

Having tried the webchat system, which was rubbish, I called them and the service was 5*

I have used Gala Tent for many years and will continue to do so. However, I am not a fan of the present method of fixing panel sides to poles with Velcro. Be warned they are just not strong enough to cope with a moderate wind and can tear away from the stitching. This was never a problem with the bungee toggle strap system of attachment which was robust, and being flexible able to cope with a moderate wind. New Side Panels purchased this year have already lost some of their Velcro fixing straps. Such a shame, especially as they are British Made! Moderate Winds cannot be avoided and I would like the Manufacturer to reconsider the strain the Velcro fittings stitching has to take. Alternatively a reasonable cost repair patch should be available. In the meantime I will endeavour to effect a suitable repair myself.Overall I would normally award 5 stars but have shaded it because of my concerns over the Velcro pole fittings.

Recommended by a friend, The info on the item states free delivery. Only when you get to payment do you state that free delivery is only on purchases over 100.

Professional customer service. only one thing was some of the order was missing, but soon rectified and missing items sent to me very quickly

The quality of the tent is amazing! We are really pleased with. Its so easy to put up! My only gripe is that I ordered weights and I have ended up with bags for sand (as weights). This wasn't made clear when I ordered. When I called to discuss this I was told I will have to pay again for some weights. I felt disappointed as the service until then had been amazing.

I give this a high review because of the responsiveness of Gala Tents to spare parts that I needed . Very helpful and rapid. I lost a star because the party tents, great as they are, every year in our garden get easily caught and somewhat decimated by winds - hence the parts order. Not sure what Gala Tents can do about this, but it makes it expensive.

Very strong and sturdy gazebo. I bought this for my face painting business and it looks great. Only reason not to give it 5 stars is the carry case. When you pull it along on the wheels using the handles, it tends to swing about but I can live with that. Fully recommend.

Helpful discussion on the phone, very quick delivery. Product exactly as advertised.

This review refers to a new bag for a 3m x 3m gazebo. Good product that fits well. I would like to suggest a development of the design of the base of the bag that would provide more protection for the contents when it is being dragged cross the floor. Please make contact if you would like to follow this up.

Everything arrived very promptly. The heat lamps are a huge improvement on the old ones, although one seems to have blown already which is a concern. Generally happy.

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Exceptional customer service by Liam and Darren. Customer care worker Katrina Charles needs further training as she has no manners.

Quality and sturdy product suppled with sufficient instructions

Great quality would benefit from having the right instructions in the box easy to fix

excellent gazebo that works well. let down a little by delivery problems

Happy with new gazebo. Last one blew away and landed on glass roof, including two of the weights! Had to get fire brigade at 4 am.