Gala Tent UK

Basically happy with the tent we purchased. However, the canopy was damaged and had to be replaced. I do not understand how the damage occurred but Gala concluded it was caused by weather and encouraged me to carry out a risk assessment. Not sure what I can do to comply with this. How does one carry out an assessment on the British weather?

Delivery was perfect on the day selected. Items could have been better packaged, the bolt we ordered was just loose and could have easily been lost. Gala are consistent and although not perfect, do have the best designed products on the market and this is reflected in the price, you get what you pay for!

Great gazebo for the charity, easy to setup and pack down. Carry case makes things so much easier, zips and seams all feel strong. Only thing is one eyelid has already ripped around the base of the gazebo where a peg was pulled out by a random festival goer!

Quick, efficient response.

I cannot really review a spares order but the frame part was easy to fit and the replacement carry bag is fine!

We erected for a special day on Sunday. I have to say it went well. We found that having all the necessary equipment in a bag was a great help, as the erecting team will be different every year. They are well built and substantial. None of us could understand how to use the gutters, so didn’t bother. Our only worries were the size of the wheels which meant we had to wheel them nearly upright. The handles at the top needed to be a bit more generous in size. Never mind they were good. Thank you for all your support in helping us with information before our purchase. I have already recommended you to many people. The service was more than good.

Very poor communication regarding delivery. Next day delivery took 5 days and arrived without notice at 8am. The driver didn't bring the boxes to my door, they were dumped on my drive. I had to bring them to the house myself. A poor carrier to say the least. The marquee appears decent quality. Poor assembly instructions and the instruction video they refer to doesn't exist any more according to the website. The Gala Tent logos are way to big, ugly, numerous and over powering. They will be cut off soon. I tried to leave 1 and 2 star reviews but their system wouldn't load it. Seems they only want to post good news! This is not a 4 star review by a long shot.

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The order was delayed in delivery, the quality of the product bought was very good.

Great product very sturdy and easy to put up would definitely buy again. Delivery was fast and very efficient

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Mark was really helpful, professional and provided excellent customer service. The item was great, no complaints. The only thing that let you down was the courier service. It arrived a working day later than the notification I had received.

Purchased direct from Galatents as the product was what was recommended and their price was comparable.

Very good service even when we handmade an error in our order.