Gala Tent UK
Reviews (11732) .
Good
Based on 11732 reviews. CLAIMED
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Simon Foy
4/5
2018-9-6
two faults with the canopy . it turned up moldy and then it leaked , however a new roof was sent out no charge, but no small offer of compensation offered, otherwise Gala would have gone beyond good service and received a 5 star rating
Response from Gala Tent UK
"We have looked over your account and the leaftree canopy was out of stock at the time you ordered and you were desperate for this so we sent the leaftree canopy we had from our showroom. We are so sorry to hear that this was not in a perfect condition and our team sent a brand new replacement as soon as this was in stock Kind Regards Gala Tent"
"We have looked over your account and the leaftree canopy was out of stock at the time you ordered and you were desperate for this so we sent the leaftree canopy we had from our showroom. We are so sorry to hear that this was not in a perfect condition and our team sent a brand new replacement as soon as this was in stock Kind Regards Gala Tent"
Jeannette Morgan
4/5
2018-8-30
Quality of Gazebo is excellent and well worth the money to know it will withstand high winds and heavy rain without having to worry about it blowing away or leaking.however we did find it slighlty mis-leading when purchasing as we didn't realise that the canopy was only available in white which doesn't really match our blue tent and neither did we realise that there is no mid-way vertical support pole with the half wall so this does tend to sag in the middle as 4.5 m is too long a stretch to only have support at either end
Response from Gala Tent UK
"Thank you Jeannette for your review, we are pleased to hear you are happy with the quality of your gazebo. The pop up gazebos come in a huge aray of different colours including Blue! I can also see on your order that you have a strengthening bar to support your halfwall. Our customer service team will be in contact to help with your queries, Kind Regards Gala Tent"
"Thank you Jeannette for your review, we are pleased to hear you are happy with the quality of your gazebo. The pop up gazebos come in a huge aray of different colours including Blue! I can also see on your order that you have a strengthening bar to support your halfwall. Our customer service team will be in contact to help with your queries, Kind Regards Gala Tent"
Response from Gala Tent UK
"We have looked into this and can see that a blue canopy was ordered and sent to your club"
"We have looked into this and can see that a blue canopy was ordered and sent to your club"
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Customer bought:
Set of 2 Ratchet Tie Down Storm Straps + Pegs
Printing Service
3m x 4.5m Gala Shade Pro-50 Gazebo (Frame Only)
Gala Shade Pro - UK Printed Sidewalls
3m x 4.5m Gala Shade Pro Gazebo (Blue Sidewalls)
4.5m Gala Shade Pro-50 Gazebo Sun Shade Awning Kit
3m Gala Shade Gazebo Window Sidewall (Blue) - Single
Gala Shade Pro Gazebo Sidewall Bag
4.5m Gala Shade Pro-50 Gazebo - Strengthening Bar
3m Gala Shade Pro Gazebo Door Panel Blue (Single)
4.5m Valance Text
11251
75cm x 75cm Logo
Set of 2 Ratchet Tie Down Storm Straps + Pegs
Printing Service
3m x 4.5m Gala Shade Pro-50 Gazebo (Frame Only)
Gala Shade Pro - UK Printed Sidewalls
3m x 4.5m Gala Shade Pro Gazebo (Blue Sidewalls)
4.5m Gala Shade Pro-50 Gazebo Sun Shade Awning Kit
3m Gala Shade Gazebo Window Sidewall (Blue) - Single
Gala Shade Pro Gazebo Sidewall Bag
4.5m Gala Shade Pro-50 Gazebo - Strengthening Bar
3m Gala Shade Pro Gazebo Door Panel Blue (Single)
4.5m Valance Text
11251
75cm x 75cm Logo
arran martin
4/5
2018-8-29
3/4 star rating, Nice to buy uk made product, once order payment had been made product and delivery was fairly quick. We had a logo printed above door area. You can see where gala logo was removed if you look hard. Was disappointed not to get storage bags included in price.But the quality of the product looks good , Our tent has been up for 3 weeks on Cornish coastal location & everything look on so far.
Cathy Growney
4/5
2018-8-29
The product arrived quickly although was badly packaged so was damaged and I had to return it. A replacement was swiftly sent out so I was happy in the end
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Phil Morris
4/5
2018-8-28
The gazebo is first class;just disappointed that when the parcel arrived the wheel on the bag was damaged in transit .
Ian Viles
4/5
2018-8-28
Excellent quality easy to assemble
Ken Newstead
4/5
2018-8-28
Good quality, very sturdy. A lot more difficult to put up/down than I imagined due to it being so heavy and as such not suitable for the occasional use I had planned
Tony Dennison
4/5
2018-8-27
Would have scored 5 stars if there had been instructions with the kit.
Response from Gala Tent UK
"Hello Tony, thank you for your review. We didn't have instructions for the repair patch kit as the contact adhesive is very straightforward and is difficult to get it wrong, although we do appreciate that it can be reassuring to have instructions before you begin. We now include a small piece of paper in with the kit with a short note on application for future reference, Kind Regards Gala Tent"
"Hello Tony, thank you for your review. We didn't have instructions for the repair patch kit as the contact adhesive is very straightforward and is difficult to get it wrong, although we do appreciate that it can be reassuring to have instructions before you begin. We now include a small piece of paper in with the kit with a short note on application for future reference, Kind Regards Gala Tent"
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Deborah Evans
4/5
2018-8-27
quick response good product will use again
Andrew Whamond
4/5
2018-8-27
While I cannot fault the quality of the gutter, and it's ability to take the rain water away from the middle it does hang down too far, so you can't really use the opening as a walkway without stooping.
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June Osborne
4/5
2018-8-27
Very professional company who fulfilled our order promptly . The items arrived in the promised time and were of high standard. Staff were polite and informative . Would defiantly use again.
Shital Dagodara
4/5
2018-8-24
Good customer service. On time delivery. Reasonable in price
Arthur Hughes
4/5
2018-8-24
The marquee is a quality product with a few minor issues related to my needs. There were stitched self adhesive labels which I did not want as it is a non commercial location.The Pro version uses Dutch lacing rather than heavy duty zips, and I found that the location of the Velcro strips meant that they were not fully overlapped, especially with the ground bars fitted. The wing nuts were fairly poor and I requested four extra which were promptly provided and were of far superior quality. I also ordered the wind resistance anchoring and the strap mechanism on one was poor. Despite these issues, I am happy with the product.I have recommended and demonstrated the marquee to my brother in law.
Response from Gala Tent UK
"Thank you for your review, we do appreciate your feedback. Our Gala Tent logo is something that we are incredibly proud of and this is why we have it stitched to the marquee, removal of this is not recommended. We do have tips about fitting the ground bars at the end so that the velcro panels overlap correctly and we are happy to replace the strap that is not as effective as the others. Our customer service team will be in contact shortly to help. We are pleased to hear you are overall happy with the marquee, Kind Regards Gala Tent"
"Thank you for your review, we do appreciate your feedback. Our Gala Tent logo is something that we are incredibly proud of and this is why we have it stitched to the marquee, removal of this is not recommended. We do have tips about fitting the ground bars at the end so that the velcro panels overlap correctly and we are happy to replace the strap that is not as effective as the others. Our customer service team will be in contact shortly to help. We are pleased to hear you are overall happy with the marquee, Kind Regards Gala Tent"
David Windsor
4/5
2018-8-24
Product is as expected but delivery was messed up so spoilt they who experience. Product was still in delivery depot when they said they had tried to deliver it. Brought it the next day
Response from Gala Tent UK
"Our courier made an error with the delivery, we contacted our courier and to fix it they upgraded it to a Saturday morning service which was delivered promptly. We are so sorry that there was an unexpected issue and we hope this does not put you off using us in the future, Kind Regards Gala Tent"
"Our courier made an error with the delivery, we contacted our courier and to fix it they upgraded it to a Saturday morning service which was delivered promptly. We are so sorry that there was an unexpected issue and we hope this does not put you off using us in the future, Kind Regards Gala Tent"
Robert Denyer
4/5
2018-6-1
Purchased a repair patch which was too small,pity they don't come in different sizes
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