Gala Tent UK
Reviews (11733) .
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Based on 11733 reviews. CLAIMED
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Emily Johns
4/5
2017-8-4
Really helpful staff and good communication on delivery. Only comment is website states next day delivery but 'subject to stock' should be added.
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Jonathan Curtis
4/5
2017-7-25
A really well made replacement canopy for my 3 m x 3 m gazebo. Better quality than the original with some very good features on it. Thank you.
Nava Sushilan
4/5
2017-7-18
We are very happy with the purchase
peri johnson
4/5
2017-7-12
delivery and service are fast and helpful. the linings fit, but were in some parts a bit tight and we had to spend a bit of time on them to make it work
Response from Gala Tent UK
"The linings for the fusion marquee can need some adjusting when the marquee is on uneven ground as the tent does not sit completely square. If you have any questions or need any help dont hesitate to contact us on free phone 0800 988 4252. Thank you for your review"
"The linings for the fusion marquee can need some adjusting when the marquee is on uneven ground as the tent does not sit completely square. If you have any questions or need any help dont hesitate to contact us on free phone 0800 988 4252. Thank you for your review"
Steve Harris
4/5
2017-7-11
I purchased a Gala Marquee for use at outside events having had 2 cheap gazebos destroyed by wind after a couple of outings. The Gala product is far superior and although rather bulky to transport is a proper job, can be secured against weather and looks professional. It takes a while to put up but will get faster with more practice. In all it seems a good product at a fair price.
Damian Bryan
4/5
2017-7-10
Perfect apart from the misleading '2 people in 2 minutes'.
Response from Gala Tent UK
"Thank you for your review, it is possbile to erect the tent with 2 people we recommend 2-4 people for the 3x6 gazebo. It takes around 10 mins the first time but with time and learning the method this will get faster and faster. Please find a link to our youtube video that might help https://www.youtube.com/watch?v=pm5EFYahKrk Kind Regards Gala Tent"
"Thank you for your review, it is possbile to erect the tent with 2 people we recommend 2-4 people for the 3x6 gazebo. It takes around 10 mins the first time but with time and learning the method this will get faster and faster. Please find a link to our youtube video that might help https://www.youtube.com/watch?v=pm5EFYahKrk Kind Regards Gala Tent"
Julie Darby
4/5
2017-7-6
Quality product and excellent customer service. Just disappointed that the side panels were so difficult to zip up.
Response from Gala Tent UK
"We are very pleased to hear you are happy with our service and your tent. Our customer service team have been in contact and have resolved the query about your sidewalls, we hope this is to your satisfaction. If you need anything else please let us know and we will be very happy to help, Kind Regards Gala Tent"
"We are very pleased to hear you are happy with our service and your tent. Our customer service team have been in contact and have resolved the query about your sidewalls, we hope this is to your satisfaction. If you need anything else please let us know and we will be very happy to help, Kind Regards Gala Tent"
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Jonathan Curtis
4/5
2017-7-4
Good service as usual with prompt delivery.
Nicholas Oughtibridge
4/5
2017-7-3
Good product let down by a couple of poor welds on the joints and screw nuts.
Response from Gala Tent UK
"We are so sorry to hear some of your parts were not quite right, our team have sent replacement parts we hope this is now resolved. Please don't hesitate to contact us should you need anything else. Kind Regards Customer Services"
"We are so sorry to hear some of your parts were not quite right, our team have sent replacement parts we hope this is now resolved. Please don't hesitate to contact us should you need anything else. Kind Regards Customer Services"
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Penelope James
4/5
2017-6-27
Marquee chandeliers are great, but the instructions on assembly could be greatly improved on.
Lee Stoffer
4/5
2017-6-27
After speaking to sales staff at length about the product and being told the wheels on the storage bag were suitable for use on grass I was disappointed to find this was not really the case, even on firm dry ground with short grass the bag was unstable and hard work to control in rolling mode so only really suitable for use on hard standing. The gazebo itself was easy enough to set up and appears to quite robust and reasonable value for money on first use. The only other thing I would mention to be aware of is the sneaky and unnecessary £7.99 (per order regardless of value) packing and handling charge that gets added at the checkout.
Response from Gala Tent UK
"Thank you Lee for taking the time to write a review, this is appreciated. We do sell a heavy duty bag with larger wheels that is easier to use 'off road' https://www.galatent.co.uk/more_details.asp?itemcode=09755 we will email you a quote witha discount as a goodwill gesture.We do charge a £7.99 p&h cost on all orders no matter how large, this is shown in the shopping basket as soon as an item is added and is not hidden. We cover the bill for delivery which is considerably more than the packing and handling cost if you consider the average size of our goods. I hope this does not discourage you from any future orders."
"Thank you Lee for taking the time to write a review, this is appreciated. We do sell a heavy duty bag with larger wheels that is easier to use 'off road' https://www.galatent.co.uk/more_details.asp?itemcode=09755 we will email you a quote witha discount as a goodwill gesture.We do charge a £7.99 p&h cost on all orders no matter how large, this is shown in the shopping basket as soon as an item is added and is not hidden. We cover the bill for delivery which is considerably more than the packing and handling cost if you consider the average size of our goods. I hope this does not discourage you from any future orders."
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George Noble
4/5
2017-6-27
We have two recent purchases. The first was a new 3m x 4.5m gazebo. Well made except for one fault. The four corner posts extend and are fixed by pins. One of the pins is faulty so we are not able to fix it properly. Any tips or do we have to replace the post. The second purchase was to replace a damaged roof, side panels and framework of our marquee. The delivery service was excellent. The problem is that the velcro bands which secure the tent to the side poles are not securely sewn on and are detaching themselves. Any tips about that?
Response from Gala Tent UK
"Thank you for your review George, Our customer services team have emailed you asking for some pictures. If you can reply to the email we will be happy to help, Kind Regards Gala Tent"
"Thank you for your review George, Our customer services team have emailed you asking for some pictures. If you can reply to the email we will be happy to help, Kind Regards Gala Tent"
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Neil Campbell
4/5
2017-6-23
Once down, the floor is good quality and offers good grip.To save time when setting up I'd recommend you join chunks of the floor together (so fewer pieces to join when the pressure's on). The floor is white, so it is going to need cleaning regularly.
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Jim Dines
4/5
2017-6-22
tent all good and works well carry bag feet lasted not past the first use, as soon as you packed up the frame and put the canopy in the front bag the feet collapsed so you can t stand it up any more
James Candlin
4/5
2017-6-21
Delivery & service excellent (my 3rd order). Tent superb for the price and pretty resilient even in a storm. Lots of use & still very sound after 2 years. Only niggles are the nuts&bolts which can be a little variable in quality and do corrode a bit if overwintered outdoors (order some spares at the outset). A dumpy bag to carry the tent in is needed but not included and I suggest a small tool to tighten wing nuts. Altogether more than satisfied by the company and product.
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