Gala Tent UK
Reviews (11811) .
Good
Based on 11811 reviews. CLAIMED
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Ian Czapiewski
4/5
2017-5-16
Using the same structure as my Gala 4mx6m PVC and 6mx12m Poly/PVC, the 4mx10m PE was lighter, and easy for just 3-4 people to erect and dismantle for our fete. Met the requirements in full.
John Tisshaw
4/5
2017-5-15
I bought sandbar type weights that wrap around the Gazebo legs. These arrive promptly which impressed me. The quality looks excellent with a sip securing the sand (not supplied) inside the the bags. They were easy to fill and on a windy weekend kept the gazebo secure on a concrete surface, although I would recommend 2 sets, 1 for each leg.
John scriven
4/5
2017-5-2
Very good quality product (small issue with a tear in roof) but fantastic customer service and quick turn-around
Verifiedwith RivYoo
peter harling
4/5
2017-5-2
1. erection- for first time installers- more detailed instructions would be useful. Info from video of interest but without wifi at site- only relying on memory.2. dismantling- OK3. packaging- OK for delivery but not for long term storage. Somewhat disappointed to note that admin/packaging charge of £10- applies even when purchasing 2 bags (and same cost for complete marquee?)for the canopy.As this item was not provided in initial purchase package and its purchase was decided upon after receipt of boxes and true appreciation of need for bags. This item has been addressed by contact by telephone- worthwhile doing in the event of further queries/concerns as the customer services person was understanding.4. would still recommend purchase for others as equipment appears to be sturdy.5. drying of canopies/side covers- very necessary and thus if marquee left overnight- ensure flow of air to assist in keeping internal surfaces drier.
Verifiedwith RivYoo
phil shaw
4/5
2017-5-2
the gazebos is a good product , unfortunately the carry case is not , the bolts to secure the wheels are useless
Sue MacLean
4/5
2017-4-25
The help on the phone with the order was great. Delivery no problem. The quality of the product id brilliant good and sturdy, however we found the instruction to simplistic and we had to find someone who had experience of the pop up tents to help. Very pleased overall
Dennis Hunt
4/5
2017-4-24
Good quality and price and excellent service
Verifiedwith RivYoo
Customer bought:
Set of 2 Ratchet Tie Down Storm Straps + Pegs
Padded Folding Retro Chair (Black)
3m x 3m Gala Shade Pro Gazebo (Ground Bars)
Printing Service
Flying Banner Flag Free Standing Frame Stand
Feather Flag 2.5m Single
4ft Granalite Trestle Folding Table
6ft Granalite Trestle Folding Table
3m x 3m Pro-50 Dye Sublimation Print Package (1 Canopy and 4 Sidewalls)
Set of 2 Ratchet Tie Down Storm Straps + Pegs
Padded Folding Retro Chair (Black)
3m x 3m Gala Shade Pro Gazebo (Ground Bars)
Printing Service
Flying Banner Flag Free Standing Frame Stand
Feather Flag 2.5m Single
4ft Granalite Trestle Folding Table
6ft Granalite Trestle Folding Table
3m x 3m Pro-50 Dye Sublimation Print Package (1 Canopy and 4 Sidewalls)
Gareth Evans
4/5
2017-4-23
Marquee is excellent, delivered when expected by a helpful driver who helped put everything in garage. Only reason not 5 stars is that the instructions on build were unclear on roof bars. However a webchat on a Saturday to gala tents soon had someone calling me with advice and a new set of instructions. So should be 4.5 stars really.
Verifiedwith RivYoo
Robb Eadie
4/5
2017-4-18
The quality of your product is second to none. The quality of your service is really good. The quality of your courier is as poor as I have experienced
Jamie Dunne
4/5
2017-4-16
I found service very good and received my item quicker than I expected
Brian Liddle
4/5
2017-4-13
Excellent service. Product up to expectation with exception of carriers bags, two of which had same fault, but speedily replaced.
Verifiedwith RivYoo
Isobel Darby
4/5
2017-4-11
Arrived on time but some of the bolts were wrong. Luckily not a problem as my son had some we borrowed
Response from Gala Tent UK
"Hi Isobel thank you for your review and bringing this to our attention, I can see you have been liaising with my colleague Susan who has placed an order to send out replacement bolts to you. If you require any further assistance please do not hesitate to contact us."
"Hi Isobel thank you for your review and bringing this to our attention, I can see you have been liaising with my colleague Susan who has placed an order to send out replacement bolts to you. If you require any further assistance please do not hesitate to contact us."
Jonathan Curtis
4/5
2017-3-29
Thank you for the prompt delivery of a new cover for my marquee that had been 'Dorised' and finished up a tree.
Response from Gala Tent UK
"We are sorry to hear storm Doris got hold of your marquee! We are pleased to hear you received delivery of the replacement cover quickly, if you need anything else please let us know and we will be very happy to help"
"We are sorry to hear storm Doris got hold of your marquee! We are pleased to hear you received delivery of the replacement cover quickly, if you need anything else please let us know and we will be very happy to help"
John Burns
4/5
2017-3-27
Bungee cords arrived next day - very good service. Thought the delivery charge was rather expensive. I could have waited for several days for delivery if a cheaper option had been available.
Response from Gala Tent UK
"Good Morning Mr Burns, thank you for your review. As this item ordered online the p&h added on automatically. As this was only a small item we will add a credit for the p&h to your account in gala points as a goodwill gesture, if you need anything in the future just call and let us know and we will ensure you get the credit."
"Good Morning Mr Burns, thank you for your review. As this item ordered online the p&h added on automatically. As this was only a small item we will add a credit for the p&h to your account in gala points as a goodwill gesture, if you need anything in the future just call and let us know and we will ensure you get the credit."
david hoyle
4/5
2017-3-21
slightly to small, otherwise , great
Response from Gala Tent UK
"Hello David, thank you for your review. The canopy can be tight when new but there are a couple of things to checkthat may help. If you ensure all your poles are as far into the joints as they will go before screwing in the wingedbolts this will make a big difference. If you ensure that all the poles are in the correct locations as it is easyto mix them up. Customer Services have sent over an email so if you are still having trouble after this has been checkedplease let us know and we will be very happy to help"
"Hello David, thank you for your review. The canopy can be tight when new but there are a couple of things to checkthat may help. If you ensure all your poles are as far into the joints as they will go before screwing in the wingedbolts this will make a big difference. If you ensure that all the poles are in the correct locations as it is easyto mix them up. Customer Services have sent over an email so if you are still having trouble after this has been checkedplease let us know and we will be very happy to help"