Gala Tent UK
Reviews (11734) .
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Based on 11734 reviews. CLAIMED
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Kate Bohdanowicz
4/5
2017-3-14
Gazebo quality is very good and when the carry case zip came apart on first use, I was sent a replacement bag immediately.
Mike Simmons
4/5
2017-3-9
Haven't had much chance to use the pop up yet but so far so good. one criticism is of the carrying bag zip which arrears to have no stop fell apart on first use and have had to spend time reassembling the zip to be able to close the bag
Response from Gala Tent UK
"Thank you for your review, we are sorry to hear you are having trouble with the zip on the carry case. Our customer service team have emailed asking for a a photo so we can help, we look forward to resolving this for you"
"Thank you for your review, we are sorry to hear you are having trouble with the zip on the carry case. Our customer service team have emailed asking for a a photo so we can help, we look forward to resolving this for you"
Martin Amp[s-Woodward
4/5
2017-3-8
Found the service very good and clear .I would only recommended that when choose the colour it would help to put the colour name there as well . Just the basic colour Red , Green etc
Response from Gala Tent UK
"Thank you for your feedback Martin. Our website shows all colours on a drop down box and if a different colour is selected the description and picture changes to show the colour selected. Don't worry if you have ordered the wrong colour we have a 30 day return policy so this can be exchanged. Our customer service team will make contact to help you"
"Thank you for your feedback Martin. Our website shows all colours on a drop down box and if a different colour is selected the description and picture changes to show the colour selected. Don't worry if you have ordered the wrong colour we have a 30 day return policy so this can be exchanged. Our customer service team will make contact to help you"
Ron Bolton
Emma Mitchell
4/5
2017-3-6
Excellent service & speedy deliver exactly as quoted. - Well made product - simple to erect - fabric is excellent weight/quality - carry bag handles stitching started to come undone on first use and internal pocket, which I assume is for the instruction booklet) isn't big enough. But very happy with my purchase - it came highly recommended by other traders and they were right. Thanks.
Response from Gala Tent UK
"Thank you for your review Emma, we really appreciate your feedback. We are sorry to hear about the handle on your bag, our customer service has been in contact to help. We are very pleased to hear you are happy with the quality of the frame and material."
"Thank you for your review Emma, we really appreciate your feedback. We are sorry to hear about the handle on your bag, our customer service has been in contact to help. We are very pleased to hear you are happy with the quality of the frame and material."
Verifiedwith RivYoo
ian skelton
4/5
2017-3-3
I would have given 5 stars but for the delivery, on the order was a special delivery box in which I entered if not in please leave at my neighbour over the road, the driver did not do this but took it back to his depot so I had to ask for next day, my wife asked the driver why he did not leave it at the neighbour, he said he did not know.
Apology from Gala Tent UK
"Thank you Ian for your feedback, this is very important to us. Please accept our apologies for the instructions not been passed on for your order, this is not our usual high standard of service and has been addressed, Kind Regards customer services"
"Thank you Ian for your feedback, this is very important to us. Please accept our apologies for the instructions not been passed on for your order, this is not our usual high standard of service and has been addressed, Kind Regards customer services"
David Holmes
4/5
2017-2-28
I have only awarded 4 stars because I only purchased this 8M x 4M marquee last week, and it is unlikely to be erected for several weeks when the weather starts to improve, so at the moment I can only comment on the service received. I had researched the market for several weeks until I had identified the product I wanted to buy and it was at this point that I contacted Gala Tents to ensure that I included the right accessories and anchorage equipment etc. I was given excellent advise and guidance and this meant I was able to place my complete order within an hour. Then much to my surprise it was delivered the following day. Many thanks.
Sue Wilcox
4/5
2017-2-28
Good product, sturdy for its price. Good delivery service and friendly efficient staff on the telephone.
Valerie Newell
4/5
2017-2-28
Very good value. serves the required purpose
Ian Brockbank
4/5
2017-2-27
These items have not even been opened yet. Delivery was quicker than expected. They are to replace covers an a marquee purchased about 7 years ago which has been standing ever since, the original covers lasted 6 years or so - no complaints!
Darrell Parton
4/5
2017-2-15
The service & delivery time was excellent the only issue we had was maybe the delivery company as the box had been slashed several times when it got delivered. I did check the canvass inside & thankfully that was ok but it was close
Response from Gala Tent UK
"Thank you for your review and bringing this to our attention it is very rare for this to happen with our courier, however this has been given as feedback directly to ensure this doesn't happen again we are also very pleased to hear your goods weren't damaged."
"Thank you for your review and bringing this to our attention it is very rare for this to happen with our courier, however this has been given as feedback directly to ensure this doesn't happen again we are also very pleased to hear your goods weren't damaged."
John Patrick Wills
4/5
2017-2-14
I have been purcashasing items for 10 years from Gala Tent and have always been very satisfied with the quality of the product and the service. The latest purchase shows the quality of product has been improved further, The only drawback is that the latest tent has no Zips on the end panels and is time consuming trying to lace them up at the end of the day and very time consuming .I regularly fully recommend Gala to friends and customers.
Response from Gala Tent UK
"Thank you for your feedback John, this is very important to us. Thank you also for the kind commentsand your loyal custom. We opted for the dutch lacing on the PVC as this is our most heavy duty material. The lacing allows the panels to fasten much more easily than zips when on uneven ground and will last much longer than zips. We do supply zips on our poly and PE materials if you ever decide to change the covers."
"Thank you for your feedback John, this is very important to us. Thank you also for the kind commentsand your loyal custom. We opted for the dutch lacing on the PVC as this is our most heavy duty material. The lacing allows the panels to fasten much more easily than zips when on uneven ground and will last much longer than zips. We do supply zips on our poly and PE materials if you ever decide to change the covers."
John Hellyer
4/5
2017-2-9
I had a lot of trouble getting to the right person but we have purchased the tent twice before and its very good for what we use it for.
Response from Gala Tent UK
"Thank you for your feedback, we are sorry to hear that you struggled to reach Darren. Our sales team take inbound calls so they are not always available immediately during busy times but we will always call you back. Darren called and left messages, It is unfortuante you kept missing each other but we got there in the end. We also have email and online chatand anyone here will be happy to help if you need anything"
"Thank you for your feedback, we are sorry to hear that you struggled to reach Darren. Our sales team take inbound calls so they are not always available immediately during busy times but we will always call you back. Darren called and left messages, It is unfortuante you kept missing each other but we got there in the end. We also have email and online chatand anyone here will be happy to help if you need anything"
David Johnston
4/5
2017-2-8
Great product delivered quickly. Only disappointment was some local stitching was of poor quality and was fraying.
Response from Gala Tent UK
"Thank you for bringing this to our attention we would like to apologise for any inconvenience caused, I can see this is now been resolved with our customer service team and I hope this does not discourage you from purchasing from us in the future."
"Thank you for bringing this to our attention we would like to apologise for any inconvenience caused, I can see this is now been resolved with our customer service team and I hope this does not discourage you from purchasing from us in the future."
Verifiedwith RivYoo
Lynne Hamilton
4/5
2017-2-6
I bought the folding chairs for an upcoming party, I haven't used them yet, so my review rate is for your quick delivery.