Gala Tent UK
Reviews (11848) .
Good
Based on 11848 reviews. CLAIMED
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fraser robert
5/5
2018-8-25
sales rep was very good and helpful. I was on my way out on holiday and i ask for the delivery on the next day to be early in the morning and first thing in the morning my goods was with me at the crack of dawn i was so impress thanks again i really appreciate it because i really needed the cover my stuff before i went away.
John Shakespeare
3/5
2018-8-25
The product was easy to find and I only wanted two corner pieces that have cracked. When I came to order the carriage was more expensive than the parts which seems a gross miscarriage!
Response from Gala Tent UK
"Thank you for your review, we are sorry to hear you are unhappy with the £7.99 delivery cost. If you order is over £100 then the delivery cost is free of charge. The reason for the £7.99 is that the goods are couriered by a third party to you for next working day delivery. For smaller items like bolts on wingnuts that can fit through a letter box we can reduce the delivery cost and put them in the post but this is not a next working day delivery service. We hope that gives more of an insight into the delivery price Kind Regards Gala Tent"
"Thank you for your review, we are sorry to hear you are unhappy with the £7.99 delivery cost. If you order is over £100 then the delivery cost is free of charge. The reason for the £7.99 is that the goods are couriered by a third party to you for next working day delivery. For smaller items like bolts on wingnuts that can fit through a letter box we can reduce the delivery cost and put them in the post but this is not a next working day delivery service. We hope that gives more of an insight into the delivery price Kind Regards Gala Tent"
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Chris Richardson
5/5
2018-8-25
Exceptional service from Jacob! from starting as an absolute undecided novice to order. Good solid advice given and patient too, in the end got a great deal & Delivered the next day, haven’t had chance to put the marquee up or unbox it yet, but I’ve upmost faith :) thank you
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Graham Simpson
5/5
2018-8-25
A quick phone call and a very knowledgeable member of staff followed by the prompt delivery of the said parts had my broken tent sorted. A great service. Well done and thank you.
Phillip Slattery
5/5
2018-8-25
Excellent company to deal with, from them ringing me, to delivery of the Shade Pro 50 Gazebo. I was more than impressed with customer service, build quality, fast delivery time and ability to but extras/spares as needed. Ill definitely be back
Noemi Conesa
5/5
2018-8-25
Really easy to set up and very good materials24h delivery!!
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Chris Thairs
5/5
2018-8-25
With the ready availability of replacement parts , we have recycled a 4 x4 m Gala tent with its new roof and a set of sides . Fortunately the elastic bobble ties are also available in sensible quantities and the tie down ratchet straps are a positive must. No Guy ropes for our member to even thing of tripping over . This 4 x4 merges along side the 6x4 a real treat. Thanks for all your help Chaps.
Neil McBride
5/5
2018-8-25
What a difference the base makes to my recently purchased gala tent it makes it much more secure well worth it
Joe Stewart
5/5
2018-8-25
Excellent service by very knowledgeable staff who were able to advise about my purchase
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Shital Dagodara
4/5
2018-8-24
Good customer service. On time delivery. Reasonable in price
Arthur Hughes
4/5
2018-8-24
The marquee is a quality product with a few minor issues related to my needs. There were stitched self adhesive labels which I did not want as it is a non commercial location.The Pro version uses Dutch lacing rather than heavy duty zips, and I found that the location of the Velcro strips meant that they were not fully overlapped, especially with the ground bars fitted. The wing nuts were fairly poor and I requested four extra which were promptly provided and were of far superior quality. I also ordered the wind resistance anchoring and the strap mechanism on one was poor. Despite these issues, I am happy with the product.I have recommended and demonstrated the marquee to my brother in law.
Response from Gala Tent UK
"Thank you for your review, we do appreciate your feedback. Our Gala Tent logo is something that we are incredibly proud of and this is why we have it stitched to the marquee, removal of this is not recommended. We do have tips about fitting the ground bars at the end so that the velcro panels overlap correctly and we are happy to replace the strap that is not as effective as the others. Our customer service team will be in contact shortly to help. We are pleased to hear you are overall happy with the marquee, Kind Regards Gala Tent"
"Thank you for your review, we do appreciate your feedback. Our Gala Tent logo is something that we are incredibly proud of and this is why we have it stitched to the marquee, removal of this is not recommended. We do have tips about fitting the ground bars at the end so that the velcro panels overlap correctly and we are happy to replace the strap that is not as effective as the others. Our customer service team will be in contact shortly to help. We are pleased to hear you are overall happy with the marquee, Kind Regards Gala Tent"
Mark Williams
5/5
2018-8-24
Excellent service, ordered a new gazebo canopy at 1400 and it was with me at 0900 the next morning, just in time for the rain!
Anne Hollis
5/5
2018-8-24
The gazebo was exactly what we wanted. Ordering was easy, and the gazebo arrived on the date/time stated. I would use you again if necessary and would recommend you to others.
Mark Richards
5/5
2018-8-24
Excellent very well made and of impressive quality extremely happy with this Gazebo
Kerry Lambe
5/5
2018-8-24
Great product & service, very helpful & delivered at short notice