Gala Tent UK

Replacement parts were ordered for my Gala tent which was savaged in a storm. Staff on the phone could not have been more sympathetic or helpful. The order was confirmed within the hour by both phone and email. Sadly, the delivery did not arrive according to plan and I received no indication of a delay. The event that was arranged to take place in the tent had to be cancelled at short notice which was regrettable. One part was out of stock which is understandable but the lack of communication of that fact caused major upset this end.I remain pleased with the product and with the friendliness of staff on the phone. I appreciate that the slip up in communication was probably because the order being completed and processed and then delivered involves different departments but I am disappointed with the outcome. The staff who attempted to resolve the situation were apologetic and as helpful as they could have been. The glitch in communication needs addressing to avoid further disappointments. I would rather not give a star rating because I don''t want to fault the staff contact or product I received.

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the item I ordered was the missing part from a previous order which was out of stock at the time. I was promised a call when it came back into stock. A call I never received. I ended up calling to check and found out it was back in stock and the item then arrive very quickly.

We've actually had some issues with our order... BUT so far the company have been super helpful and are resolving our issues very quickly. I have bought from the company in the past and have been very satisfied with the products and customer service.

very good service given on a short dead line thank you

The gazebo arrived on time and well packed. it seems to be fine but as we haven't used it yet felt could only give 4 stars. difficult to judge the quality on first receiving it.

Services and assistance throughout the process was excellent

Spot on Ta

as usual no surprises just good quality at reasonable price

Great tent, easy to assemble, super quick delivery!

Sales and customer service are next to none,as they were helpful and polite.

Great price, great service, great delivery

I was amazed how quickly the goods came. I ordered them late afternoon & they arrived the following morning - even though the weather was not good -snow was covering the roads near me.

great product & easy to erect, Had several enquiries already for more building & landscaping works thanks to the art work..

Great product, not the cheapest marques on the market but you get waht you pay for, good price for what it is, it's my 2nd one the last one was waterproof for 10 years, I only replaced it because I wanted a slightly larger one.

Very good gazebo. Waterproof.