Gala Tent UK
Reviews (11738) .
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Based on 11738 reviews. CLAIMED
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David Stacey
5/5
2017-6-28
Excellent product and first class customer service.
Penelope James
4/5
2017-6-27
Marquee chandeliers are great, but the instructions on assembly could be greatly improved on.
Lee Stoffer
4/5
2017-6-27
After speaking to sales staff at length about the product and being told the wheels on the storage bag were suitable for use on grass I was disappointed to find this was not really the case, even on firm dry ground with short grass the bag was unstable and hard work to control in rolling mode so only really suitable for use on hard standing. The gazebo itself was easy enough to set up and appears to quite robust and reasonable value for money on first use. The only other thing I would mention to be aware of is the sneaky and unnecessary £7.99 (per order regardless of value) packing and handling charge that gets added at the checkout.
Response from Gala Tent UK
"Thank you Lee for taking the time to write a review, this is appreciated. We do sell a heavy duty bag with larger wheels that is easier to use 'off road' https://www.galatent.co.uk/more_details.asp?itemcode=09755 we will email you a quote witha discount as a goodwill gesture.We do charge a £7.99 p&h cost on all orders no matter how large, this is shown in the shopping basket as soon as an item is added and is not hidden. We cover the bill for delivery which is considerably more than the packing and handling cost if you consider the average size of our goods. I hope this does not discourage you from any future orders."
"Thank you Lee for taking the time to write a review, this is appreciated. We do sell a heavy duty bag with larger wheels that is easier to use 'off road' https://www.galatent.co.uk/more_details.asp?itemcode=09755 we will email you a quote witha discount as a goodwill gesture.We do charge a £7.99 p&h cost on all orders no matter how large, this is shown in the shopping basket as soon as an item is added and is not hidden. We cover the bill for delivery which is considerably more than the packing and handling cost if you consider the average size of our goods. I hope this does not discourage you from any future orders."
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lauren David
5/5
2017-6-27
top services and products
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George Noble
4/5
2017-6-27
We have two recent purchases. The first was a new 3m x 4.5m gazebo. Well made except for one fault. The four corner posts extend and are fixed by pins. One of the pins is faulty so we are not able to fix it properly. Any tips or do we have to replace the post. The second purchase was to replace a damaged roof, side panels and framework of our marquee. The delivery service was excellent. The problem is that the velcro bands which secure the tent to the side poles are not securely sewn on and are detaching themselves. Any tips about that?
Response from Gala Tent UK
"Thank you for your review George, Our customer services team have emailed you asking for some pictures. If you can reply to the email we will be happy to help, Kind Regards Gala Tent"
"Thank you for your review George, Our customer services team have emailed you asking for some pictures. If you can reply to the email we will be happy to help, Kind Regards Gala Tent"
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Mandy Fearn
5/5
2017-6-27
Well made, well put together, easy to erect, good quality material good storage bags with wheels, also local manufacturer. Will definitely purchase more in the future. Well done.
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Adrian Husband
5/5
2017-6-27
What an excellent product, a bit more than I originally wanted to pay, having looked at others , but now, (after very prompt delivery) having seen the build quality, (extras included such as tie down straps, storage bags etc) and attention to small detail, worth every penny. Reassuring to know that we can still make the best in this country. I would recommend this product to anyone looking for a quality Gazebo.
John Sotheran
5/5
2017-6-27
I bought the gazebos on behalf of a riding club to use at shows.They arrived on time, were exactly as ordered and were as easy to erect as promised. They are very smart and we received several sets of praises for their sturdiness. All in all a good purchase and we would use Gala again without hesitation.
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David Shepherd
5/5
2017-6-27
Purchased another 2 off 4.5m x 3m gazebos as the last three have performed so well and have been used for three summer seasons and are as good as the day I purchased them. Great quality product, easy to put up, great quality fabric, built to last and have performed extremely well.....would recommend to anyone.
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Frank Akinsete
5/5
2017-6-27
Fantastic customer service, really efficient He found my original order which over 3 years old and helped find me the replacement part I required Excellent ????
Michael Hi bs
5/5
2017-6-27
Excellent quality, easy to put up - really happy with our purchase.
Jenny Copeland
5/5
2017-6-27
The tent spikes were just the job, held our fly sheet down in very blustery weather (we are a 1940's Living History Group), we well in fact the few we had left, everyone else wanted to 'borrow' them. Delivery and packaging was excellent. Will order more. Many thanks
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David McLaren
5/5
2017-6-27
Excellent service
Andy Chatwin
5/5
2017-6-27
As always your products are top quality and delivered very quickly. We have been using Gala tent products for our Scout camps for many years and they have stood up to the rough handling and strong winds that we have come to expect.
Glyn Homer everything
5/5
2017-6-26
hiHave assembled the gazebo and found that quite easy,everything looks good we're using it next weekend Thank you very much. Great service.Glyn & Jayne