Gala Tent UK
Reviews (11738) .
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Frank Charlton
5/5
2017-3-24
I'm extremely pleased with my purchase. However, instructions on how to assemble would have been of benefit.
Response from Gala Tent UK
"We are pleased to hear you are happy with your flooring! we don't provide flooring instructions as this is just laid out and pegged at the edges, if you have any questions or need any help our customer service is available on chat, email and on the phone"
"We are pleased to hear you are happy with your flooring! we don't provide flooring instructions as this is just laid out and pegged at the edges, if you have any questions or need any help our customer service is available on chat, email and on the phone"
Fred Hughes
5/5
2017-3-23
Excellent customer service. Followed up our email order by phone the next morning and delivery was the day after. Easy to put up, fantastic quality.
Hugh Matthews
5/5
2017-3-22
Great service, and a solid quality product
Adrian Mundy
5/5
2017-3-22
Excellent service from staff to process order, and goods arrived on time, in good condition, and as described
Peter Clark
5/5
2017-3-22
Staff were very helpful, covers came next day as quoted, I am very happy with the service and quality of the product.
Antony Gill
5/5
2017-3-22
Excellent Product and prompt delivery
Verifiedwith RivYoo
Paul Casey
5/5
2017-3-21
Excellent customer service from start to finish, and a great product.
Rob Gray
5/5
2017-3-21
Rapid, helpful and reasonably priced. Excellent... BUT RIVYOO SHOULD GET IS FRICKING SOFTWARE SORTED OUT - V V IRRITATING
F Valmarana
5/5
2017-3-21
mid-length rebar stakes perfect for the job, i recommended them to friends. no substitute if you have a large tent or small marquee.
david hoyle
4/5
2017-3-21
slightly to small, otherwise , great
Response from Gala Tent UK
"Hello David, thank you for your review. The canopy can be tight when new but there are a couple of things to checkthat may help. If you ensure all your poles are as far into the joints as they will go before screwing in the wingedbolts this will make a big difference. If you ensure that all the poles are in the correct locations as it is easyto mix them up. Customer Services have sent over an email so if you are still having trouble after this has been checkedplease let us know and we will be very happy to help"
"Hello David, thank you for your review. The canopy can be tight when new but there are a couple of things to checkthat may help. If you ensure all your poles are as far into the joints as they will go before screwing in the wingedbolts this will make a big difference. If you ensure that all the poles are in the correct locations as it is easyto mix them up. Customer Services have sent over an email so if you are still having trouble after this has been checkedplease let us know and we will be very happy to help"
Trisha Clarke
4/5
2017-3-21
I shopped around for ages and finally decided to buy a 6 x4 mtr gala tent. We went with the thicker canvass as the tent will be used quite extensively over the year as we run bars for events and this Marquee will be up 20 times this year for several days at a time.We did a dummy run when the tent first arrived and it is not difficult to work out how to assemble the poles. We do have one of the roof poles that has a 'tear/snag' actually in the metal and two of us managed to cut ourselves on it... doesn't affect the strength and too much effort to send it back so will just tap it to prevent any future injury. We purchased the ground bar set because we want stability and it is probably more substantial than the rest of the frame. If you buy ground kit then you will end up with one surplus set of feet . First impressions are that the wing nut fastenings will probably be a bit flimsy and we may need to swop this for nut and bolts which will necessitate some modifications. The foot plates have pre drilled holes so that they can be pegged but the size of the foot plate is small and the pegs pathetic ... same size as camping tent pegs. The pegs supplied for the ground bar set are also woefully unsubstantial and will need to be replaced. Hopefully the actual tent will be substantial enough for our needs and we do regularly see gala tents as trade tents but the equipment supplied for anchoring is not good enough and would not prevent the tent from blowing away ... so be prepared to substantially up grade this. I speak from experience of tents blowing away, as we had one literally take off despite being anchored to the floor and tied to heavy water barrels... very messy and expensive.So.. in short..... most substantial we could find for the price. Poles and canvass relatively durable. Fixings are poor / flimsy (wing nuts and pegs) So if you buy , be prepared to do some modification/ improvements to keep it on the ground or pray for calm days
Response from Gala Tent UK
"Thank you Trisha for your detailed feedback, this is appreciated. I am so sorry to hear that one of the poles was sharp, I hopethat you are okay, We will contact you and arrange to send a replacement pole. The winged bolts that secure the poles in the jointsare to ensure that the poles don't fall out when assembling the frame and are not needed when the frame is up. We do not recommendpegging a marquee at the feet as this is not a secure way to anchor your structure, the holes in the feet are there for hardstandingso you can bolt the frame to the floor if there is no other option. The pegs we supply with the marquee are small sidewall pegs to stopthe sides flapping in the wind and are not for anchoring the structure. We do supply heavy duty pegs to put over the ground barshttps://www.galatent.co.uk/more_details.asp?linktext=Heavy-Duty-Tent-Peg&category=&subcategory=&itemcode=07259 and tie down kits toput down the framework https://www.galatent.co.uk/more_details.asp?linktext=Set-of-2-Ratchet-Tie-Down-Storm-Straps-+-Pegs&category=&subcategory=&itemcode=01003as well as lots of other options."
"Thank you Trisha for your detailed feedback, this is appreciated. I am so sorry to hear that one of the poles was sharp, I hopethat you are okay, We will contact you and arrange to send a replacement pole. The winged bolts that secure the poles in the jointsare to ensure that the poles don't fall out when assembling the frame and are not needed when the frame is up. We do not recommendpegging a marquee at the feet as this is not a secure way to anchor your structure, the holes in the feet are there for hardstandingso you can bolt the frame to the floor if there is no other option. The pegs we supply with the marquee are small sidewall pegs to stopthe sides flapping in the wind and are not for anchoring the structure. We do supply heavy duty pegs to put over the ground barshttps://www.galatent.co.uk/more_details.asp?linktext=Heavy-Duty-Tent-Peg&category=&subcategory=&itemcode=07259 and tie down kits toput down the framework https://www.galatent.co.uk/more_details.asp?linktext=Set-of-2-Ratchet-Tie-Down-Storm-Straps-+-Pegs&category=&subcategory=&itemcode=01003as well as lots of other options."
Hayden Wood
5/5
2017-3-20
The gazebo arrived the day after I ordered it. Set it up and it's a high quality product. Only encountered mild winds on its first use. Looking forward to being protected in wet and windy conditions! Excellent product and service, I've already recommended gala tents to a workmate
Jane Trott
5/5
2017-3-20
In the last two weeks I have placed 3 orders and all arrived next day before 10am Excellent. Staff very helpful on the phone for items not showing on-line. Completely satisfied and will be ordering again soon.... Thank you Gala
Verifiedwith RivYoo
Dharmesh Rajput
5/5
2017-3-20
Excellent customer service and quick delivery. Very comfortable chairs.
Verifiedwith RivYoo
Balbir Cheema
5/5
2017-3-20
Good value for money