Gala Tent UK

Product good but delivery very slow.So called 2_3 days delivery ended up 8 days

Quick and easy purchase

Product fine but please stop hassling me for reviews and sending me marketing material!

The 4 Star review is NOT because of the product - The Canopy is actually fantastic, the build quality is great, the cover is sturdy and we expect to get many years of service out of it - so value for money its exceptional and i would recommend the product however, The score is due to very poor customer service as we have had an issue with the order.We spoke with a member of the sales team to purchase the canopy and a side wall (side wall only) the operator was fab and sorted everything out for us and it all arrived within 2 days - amazingThe side wall was the wrong size, it is a meter too short in height so not much usewe contacted customer services to sort it out as we need the canopy the end of that week so had time to get it sorted.Customer services got back to us same day however asking for us to erect the canopy and send pictures of the side wall in place.. i understand that many of the complaints would need this to happen - damage to material - bent parts etc however our issue was they have supplied the wrong part (the clue is in the part code?)I explained this and was reluctant to put the canopy up as its massive and the weather has been appalling - explained they have sent the wrong part - nothing wrong with it physically - just too short for our canopy.I had to chase again to see what was happening - and another customer service agent came back to us - they chased the original agent who agreed to change the canopy side and would arrange delivery and collection - fair enough - matter resolved - great.No, so i explained that we had on day in that week we were available to swap out the side wall - that was agreed all good, when the courier info arrived, they had booked the following day - ok disappointing but i get that it was probably a courier issue not Gala.So i got in touch , explained that this wasnt what we agreed and we cant make that day so explained they should cancel the delivery and we would take care of it the following week.Needless to say, i still have the wrong side wall - and the replacement hasnt been arranged for swap out.Customer service has let us down on this order and its dissapointing.Final note - would we buy from Gala again - sure - we are just about to order 2 more 3x3 pro canopiess - its a great product and the service is great if it all works out at the start!!

Gala tents are really substantial the fabric is thicker and stronger than most and really suitable for all weather conditions they have a friendly staff who can really help you if you need parts etc

Very good build with heavier upright poles

Box damaged on delivery

Tents look great with the company branding

GOOD

Joining clamps are far more robust and easier to use that the earlier version. The pegs and straps are good quality as always. The gutter material is not as good as the earlier material and de-laminates where it has been folded.

Very quick and easy order process, help on hand to make sure I got the correct part.

Great heavy duty tent, had to tighten the screws on the wheels but otherwise good

Pleased so far, early days as we've only put it up once as a practice.

Exactly what I wanted and quick delivery.Definitely buy again

Great fit, delivery very quick. Communication!!Some of the eyelets for bungees not in the right position and split the material when bungees were applied