Gala Tent UK
Reviews (11848) .
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Based on 11848 reviews. CLAIMED
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Jamie Dunne
4/5
2017-4-16
I found service very good and received my item quicker than I expected
Jeremy French
5/5
2017-4-13
After first use I would say a very solid gazebo admired by other traders on market
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Brian Liddle
4/5
2017-4-13
Excellent service. Product up to expectation with exception of carriers bags, two of which had same fault, but speedily replaced.
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Jimmy Taylor
5/5
2017-4-13
First class product and customer service .. prompt response to query quickly resolved within the hour.. item then dispatched and delivered next day .. excellent .. don't bother with anybody else ! This is our third Gala Tent purchase quality sturdy product .. thank you
Patricia Keenan
5/5
2017-4-13
do not like the add ons for packaging and the large cost to send to N.I.
Response from Gala Tent UK
"Thank you for your feedback Patricia, sorry to hear you are unhappy with the costs. We charge a small packing and handling fee on each order and we normally cover the delivery costs. However we are understandably charged more by the couriers for delivery to Northern Ireland, We only charge you the cost the courier charges us which is at a discounted rate, We check each of our couriersfor the cheapest price available. I hope this does not discourage you from ordering with us in the future"
"Thank you for your feedback Patricia, sorry to hear you are unhappy with the costs. We charge a small packing and handling fee on each order and we normally cover the delivery costs. However we are understandably charged more by the couriers for delivery to Northern Ireland, We only charge you the cost the courier charges us which is at a discounted rate, We check each of our couriersfor the cheapest price available. I hope this does not discourage you from ordering with us in the future"
Paul Wilson
5/5
2017-4-12
excellent service, arrived as promised , Lee Crosby was extremely helpful and patient, not used anything yet but it all looks very good
Customer bought:
4m x 10m Gala Tent Marquee Original (PE)
Gala Tent Marquee - 8ft x 1ft Pole Bag - (PE)
Gala Tent Marquee - 4ft x 4ft Canopy Bag - (PE)
2m Gala Tent Marquee Blank Sidewall (PE) - (Pair)
2m Gala Tent Marquee Blank Sidewalls (PE) - Single
4m Gala Tent Marquee End Walls (Poly) 2012 - Pair - Clearance
4m x 10m Gala Tent Portable Car Port - Original (PE)
4m x 10m Gala Tent Marquee Original (PE)
Gala Tent Marquee - 8ft x 1ft Pole Bag - (PE)
Gala Tent Marquee - 4ft x 4ft Canopy Bag - (PE)
2m Gala Tent Marquee Blank Sidewall (PE) - (Pair)
2m Gala Tent Marquee Blank Sidewalls (PE) - Single
4m Gala Tent Marquee End Walls (Poly) 2012 - Pair - Clearance
4m x 10m Gala Tent Portable Car Port - Original (PE)
Kevin Hay
5/5
2017-4-12
Excellent product! We required a robust gazebo as the cheap alternatives were breaking constantly - this is exactly what we were looking for! Also cant recommend the service received from Gala Tent enough. Thank you!
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Clive Botterill
3/5
2017-4-12
Arrived quick but surprised to learn no instructions or parts list!. Had to tel Gala & Laura Goodyear very helpful & sent a parts list. Alas no photos to identify parts & no instructions!Managed to work it out which took up valuable time. Product looks good but not really tried it out yet.
Response from Gala Tent UK
"Thank you Mr Botterill for your feedback, since your request for a parts list and instructions for the awning kit this is now in progress and we should have this available in the near future. We are sorry to hear this took some time without the instructions and we are glad to hear our customer services were able to assist."
"Thank you Mr Botterill for your feedback, since your request for a parts list and instructions for the awning kit this is now in progress and we should have this available in the near future. We are sorry to hear this took some time without the instructions and we are glad to hear our customer services were able to assist."
John Taylor
3/5
2017-4-12
Porch tents go up nicely. Instruction sheet could be better. Doesn''t even state anything about the linking brackets to tie the poles of the porch to the main tent. The other real big issue is when you take the porch tent down, is you have no storage bag to put all the parts in other than the box it came in. Most large tents like this normally have a bag you can store the tent in.
Response from Gala Tent UK
"Thank you John for your review, we really appreciate your feedback. We are currently putting together new porch instructions to include the brackets that were introduced last year and these will be available shortly. We do sell storage bags separately if you type bag into the search bar or call our team we will be happy to help 08009884252 Kind Regards Gala Tent"
"Thank you John for your review, we really appreciate your feedback. We are currently putting together new porch instructions to include the brackets that were introduced last year and these will be available shortly. We do sell storage bags separately if you type bag into the search bar or call our team we will be happy to help 08009884252 Kind Regards Gala Tent"
Duncan Blinkhorn
5/5
2017-4-11
Easy to order, fast delivery, great product. Thanks.
Ann Gregan
5/5
2017-4-11
Excellent bit of kit - thank you!
Isobel Darby
4/5
2017-4-11
Arrived on time but some of the bolts were wrong. Luckily not a problem as my son had some we borrowed
Response from Gala Tent UK
"Hi Isobel thank you for your review and bringing this to our attention, I can see you have been liaising with my colleague Susan who has placed an order to send out replacement bolts to you. If you require any further assistance please do not hesitate to contact us."
"Hi Isobel thank you for your review and bringing this to our attention, I can see you have been liaising with my colleague Susan who has placed an order to send out replacement bolts to you. If you require any further assistance please do not hesitate to contact us."
Paul Oakes
5/5
2017-4-11
First class service, exceptional value, sales team phoned me to make sure the item was right for me, explained any options.good quality fast delivery easy to erect well built first class service from start to finish.
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David Clifton
3/5
2017-4-11
Better than poly, Heavier but worth it. Just wish the canopy came with the bungees when you order it without asking, I had to install with cable ties the first time.
Response from Gala Tent UK
"Thank you for your review, I am sorry to hear you wren't made aware that the replacement canopy did not come with bungees, customer service have been in contact and sent some spare bungees as a goodwill gesture I hope this didn't cause you too much inconvenience"
"Thank you for your review, I am sorry to hear you wren't made aware that the replacement canopy did not come with bungees, customer service have been in contact and sent some spare bungees as a goodwill gesture I hope this didn't cause you too much inconvenience"
George Thoms
5/5
2017-4-10
Great service, and quick delivery! Corey was great in helping and advising. I wouldn't shop anywhere else!
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