Gala Tent UK
Reviews (11738) .
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Based on 11738 reviews. CLAIMED
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caroline holmes
5/5
2016-9-10
Great service , staff knew exactly what parts we needed for our marquee . Good delivery service too.
Sean Barrett
5/5
2016-9-10
Absolutely fantastic customer service
Andrew McGuinness
4/5
2016-9-10
Products on the whole very good. Shame Gala use any excuse not to honour warranty
Response from Gala Tent UK
"Thank you for your review. We are sorry to hear you are disappointed about the warranty outcome, the limited warranty does not cover accidental damage unfortunately. We do honor most warranty claims, unfortunately the limited warranty does not cover everything however most insurance companies can cover your gazebo for accidental damage. I can see you have accepted our offer of a discount from a replacement. We do appreciate your kind comments about our products, Thank you"
"Thank you for your review. We are sorry to hear you are disappointed about the warranty outcome, the limited warranty does not cover accidental damage unfortunately. We do honor most warranty claims, unfortunately the limited warranty does not cover everything however most insurance companies can cover your gazebo for accidental damage. I can see you have accepted our offer of a discount from a replacement. We do appreciate your kind comments about our products, Thank you"
Verifiedwith RivYoo
Chris Rowe
5/5
2016-9-10
Excellent service - product is lightweight, compact and easy to put together
jackie brakespear
5/5
2016-9-10
spare parts came quickly
Kevin Scott
4/5
2016-9-9
Good range of accessories for gazebos.
Geoff Harrison
5/5
2016-9-9
a good product and a speedy delivery, what more could you ask
Response from Gala Tent UK
"Thank you very much for your lovely review, we always aim to deliver as quickly as possible with our free next working day delivery service"
"Thank you very much for your lovely review, we always aim to deliver as quickly as possible with our free next working day delivery service"
Ian Gerrard
5/5
2016-9-9
Excellent product and service
Barker Adam
5/5
2016-9-9
Excellent, well made product and fantastic customer services. Would recommend
Mike Bladwin
4/5
2016-9-9
The quality of all parts is excellent. The marquee is strong and sturdy and very 'fit for purpose'.Minor niggles are :-- there were no spare wing-bolts (things easily lost in grass)- there were not enough toggle ties- the zipped up panels at the corners had to be pulled up well off the ground for the corner flaps to be hooked to the bottoms of the corner poles (perhaps the instructions on this are rather sketchy ?)Overall - good value for money'
Response from Gala Tent UK
"Hello Mike, thank you for your review and helpful feedback. We have posted some spare winged bolts and bungees free of charge, you will received these in first class post. The leg covers have an eyelet in the bottom to put a peg through into the ground so you don't need to use the hook if you have the sidewalls on. I hope that helps!"
"Hello Mike, thank you for your review and helpful feedback. We have posted some spare winged bolts and bungees free of charge, you will received these in first class post. The leg covers have an eyelet in the bottom to put a peg through into the ground so you don't need to use the hook if you have the sidewalls on. I hope that helps!"
FRANK POWELL
5/5
2016-9-9
An excellent product. Was exactly as described and delivered on time.
Kate Button
5/5
2016-9-9
Very pleased with the professional gazebo that we ordered, easy to erect and did the job well. There was a muddle up with the sign writing but this was sorted and the gazebo arrived in the time frame requested. I would recommend the company.
Verifiedwith RivYoo
David Nash
4/5
2016-9-8
I was pleased to be offered a modest discount as the purchase was for our Guide Dogs for the Blind gazebo. TNT, however, did not initially leave the parcels in our absence, as requested. A form was provided for me to sign and leave outside the following day when delivery was made.
Response from Gala Tent UK
"Thank you for bringing this to our attention it is very rare for this to occur however we have given feedback to the relevant parties regarding this, I hope this does not deter you from purchasing from us in the future."
"Thank you for bringing this to our attention it is very rare for this to occur however we have given feedback to the relevant parties regarding this, I hope this does not deter you from purchasing from us in the future."
ron laverick
5/5
2016-9-8
great service
Tony Pache
5/5
2016-9-8
I had been thinking of buying a marquee for home use and had seen a number of Gala tents at a few function's after considering the durability low cost options would offer I decided to pay a premium and purchase a high quality extremely well made 4mx10m marquee from Gala including their ground bars ,It was commented when my friends and I erected the Marquee the first time that it was genuinely quality product so if you want to buy a Marquee for home or professional use please consider Gala .