Gala Tent UK

I need a table before next week-end and this looks like a sturdy table with an outstanding delivery time.

The Gala Tent itself is brilliant, very sturdy with cover and carry case with wheels.

Just bought a 3m x 4m tent and while the product itself is good, instructions are very poor. Images/drawings far too small, while video demos dont focus in on details for long enough. Example is tie-down kit ratchet - a mystery if youve never used one before. I pity those customers with no practical aptitude!As technical editor of a consumer magazine Ive tested products for more than 20 years, so am fairly practical. Come on guys, spend a couple of hours writing clear instructions and producing decent photos - its not difficult!

Response from Gala Tent
Thank you for your honest feedback, we love to hear from our customers. We are sorry to hear the instructions were not as helpful as they could have been. We have addressed this and we are currently working on new instructions for all our tents, watch this space!We do have a very helpful customer service team who are fully trained so if you do have any questions in the meantime please call, email or fill in our online form and we will be happy to assist.

We erected the Gala Tent this week-end and are very pleased with the product. We did have a small problem with a faulty batch of wing bolts, and had a somewhat more laborious approach of replacing these with standard bolts. However on reporting this today I have been promised replacements which should rectify the problem, Many thanks

I have purchased several items from Gala tent. This is due to the quality of the items. I have recently purchased a second folding marquee table from Gala Tent. Sadly upon its arrival I opened the packaging to find 3 scratches to the top of the table. 1 Scratch being 10 inches long, another was 3 inches in length and much was a much deeper scratch. I instantly e mailed Gala ten. As it was out of hours, I received a reply early the following morning. I received both an e mail and telephone call apologising for the purchased for the item arriving damaged. Upon sending two photos of the damage the customer service lady apologised on behalf of Gala tent and re-order me another table which would be delivery ASAP and within 24hrs. Nicola's communication and customer service was second to none, thank you. I would buy further items from Gala tents as well as recommending them to others.Thanks once again.

Many thanks, the kit arrived yesterday in super quick time, I appreciate your rapid response to my massive tenting problems!!!

Thank you for your helpful customer service with my issue

I am very pleased to report that the credit has now shown up on my account. I would like to thank you for being so responsive and helpful regarding refunds.

Canceled my order due to the expensive quote of delivery to Italy, my account was refunded immediately, Thank you!

I had placed an order with Gala Tent over the bank holiday weekend in the hope to have it delivered for this coming weekend. You were able to quickly locate my order and informedme of the delivery date and the company who would deliver the product.. I felt you were polite an efficient in the informing provided.. Thank you...

I can only praise Gala Tent for their excellent customer service, and prompt response to my complaint. Even though the product let me down on the day, it has been resolved to my satisfaction. Thank you for all your help.

I am more than happy with your prompt response, and the offer of a new handle for my table. My first call was dealt with courteously and efficiently, and following her advice to email you with photos of my poorly table, I have been very happy with your return phone calls and emails so far.I will reserve judgement regarding the new handle until it arrives! However, I am not anticipating any problems, and confident that if there are any and I have to contact you again, my complaint will once more be dealt with expediently. My only observation regarding the handle on the table, is that it does not appear to be of a sufficient strength for the size and weight of the table, and is obviously the weakest point.I have been very happy with my Gala tent which I purchased last year. I used it at a craft festival in Newquay in the most appalling rain..(there was a river running under and across the floor because we were on a slope!) but everything stayed nice and dry, and I sold lots due to people taking shelter! I have recommended Gala tent to several other craft people who asked me where I had got mine from.

Hi Melissa, I have been happy with the service so far from Gala Tent. I haven't been able to put the products together yet. So I am unable to say if I'm happy with it, but I trust if there are any issues with the product they will be addressed. Good service so far.

Hello Mary, Can I please thank you for the response to the problem we have had, we are delighted with the products from your company and also the service received from you.

Just thought I'd drop you a note to let you know that everything arrived, the party in the marquee went amazingly well, and all had a great time!