Gala Tent UK

Good quality tents that will stand up to the weather at events with a bit of tying down and planning.

Had my gazebo for 6 years used i all weathers brilliant

Very good Marquee and well used

We have used this twice, most recently on May Bank Holiday when the weather was atrocious! It was a bit of a challenge to put up as it was very windy, and our fingers got very cold pulling the bungee ropes. However it withstood the weather and gave very welcome shelter! I have since laminated the instructions to make them easier to use in bad weather. The video was very helpful to remind us how to put it up, it is very sturdily built and the extra guy ropes are very useful. I would definitely recommend it, but try to put it up in less windy weather if you have a choice! Storage bags have protected it well and it looked as new when we put it up after 3 years in store.

The product and service are first class, the only issue I have had to date is that the stitching has given in places and should be of a stronger thread, that said the set up is great and is often subject of discussion with people who see me setting it up at events.

I need a table before next week-end and this looks like a sturdy table with an outstanding delivery time.

The Gala Tent itself is brilliant, very sturdy with cover and carry case with wheels.

Just bought a 3m x 4m tent and while the product itself is good, instructions are very poor. Images/drawings far too small, while video demos dont focus in on details for long enough. Example is tie-down kit ratchet - a mystery if youve never used one before. I pity those customers with no practical aptitude!As technical editor of a consumer magazine Ive tested products for more than 20 years, so am fairly practical. Come on guys, spend a couple of hours writing clear instructions and producing decent photos - its not difficult!

Response from Gala Tent
Thank you for your honest feedback, we love to hear from our customers. We are sorry to hear the instructions were not as helpful as they could have been. We have addressed this and we are currently working on new instructions for all our tents, watch this space!We do have a very helpful customer service team who are fully trained so if you do have any questions in the meantime please call, email or fill in our online form and we will be happy to assist.

We erected the Gala Tent this week-end and are very pleased with the product. We did have a small problem with a faulty batch of wing bolts, and had a somewhat more laborious approach of replacing these with standard bolts. However on reporting this today I have been promised replacements which should rectify the problem, Many thanks

I have purchased several items from Gala tent. This is due to the quality of the items. I have recently purchased a second folding marquee table from Gala Tent. Sadly upon its arrival I opened the packaging to find 3 scratches to the top of the table. 1 Scratch being 10 inches long, another was 3 inches in length and much was a much deeper scratch. I instantly e mailed Gala ten. As it was out of hours, I received a reply early the following morning. I received both an e mail and telephone call apologising for the purchased for the item arriving damaged. Upon sending two photos of the damage the customer service lady apologised on behalf of Gala tent and re-order me another table which would be delivery ASAP and within 24hrs. Nicola's communication and customer service was second to none, thank you. I would buy further items from Gala tents as well as recommending them to others.Thanks once again.

Many thanks, the kit arrived yesterday in super quick time, I appreciate your rapid response to my massive tenting problems!!!

Thank you for your helpful customer service with my issue

I am very pleased to report that the credit has now shown up on my account. I would like to thank you for being so responsive and helpful regarding refunds.

Canceled my order due to the expensive quote of delivery to Italy, my account was refunded immediately, Thank you!

I had placed an order with Gala Tent over the bank holiday weekend in the hope to have it delivered for this coming weekend. You were able to quickly locate my order and informedme of the delivery date and the company who would deliver the product.. I felt you were polite an efficient in the informing provided.. Thank you...