Gala Tent UK

I can only praise Gala Tent for their excellent customer service, and prompt response to my complaint. Even though the product let me down on the day, it has been resolved to my satisfaction. Thank you for all your help.

I am more than happy with your prompt response, and the offer of a new handle for my table. My first call was dealt with courteously and efficiently, and following her advice to email you with photos of my poorly table, I have been very happy with your return phone calls and emails so far.I will reserve judgement regarding the new handle until it arrives! However, I am not anticipating any problems, and confident that if there are any and I have to contact you again, my complaint will once more be dealt with expediently. My only observation regarding the handle on the table, is that it does not appear to be of a sufficient strength for the size and weight of the table, and is obviously the weakest point.I have been very happy with my Gala tent which I purchased last year. I used it at a craft festival in Newquay in the most appalling rain..(there was a river running under and across the floor because we were on a slope!) but everything stayed nice and dry, and I sold lots due to people taking shelter! I have recommended Gala tent to several other craft people who asked me where I had got mine from.

Hi Melissa, I have been happy with the service so far from Gala Tent. I haven't been able to put the products together yet. So I am unable to say if I'm happy with it, but I trust if there are any issues with the product they will be addressed. Good service so far.

Hello Mary, Can I please thank you for the response to the problem we have had, we are delighted with the products from your company and also the service received from you.

Just thought I'd drop you a note to let you know that everything arrived, the party in the marquee went amazingly well, and all had a great time!

Just to advise, have received the gazebo weights and to say how impressed I am with your service.
Ordered yesterday at 3.45, received at 9.00 this morning. Wonderful.

Over this last weekend we have had three of our biggest events where I was displaying my photography. We also had three days of the heaviest rain since the winter. A lot of people did not bother to turn up at the events but I did with my 3 x 4.5m Gala Shade Pro (the big expensive one). Firstly I wanted to say thanks as I was the only person who remained warm and dry - I was able to invite people in to keep dry (up to 15 at a time with all my tables, stands and browsers) and it upped my sales! Don't get me wrong I cannot retire but it was worth being there.

In this day and age (I'm sounding my age already!) it is often the case that items purchased are disappointing in quality and design. The 4m by 10m marquee we purchased from you is simply excellent. Delivery was within 24 hours and the strong and well-built product ' saved' a very important family event from the great British climate. We have had cheaper DIY shop bought tents in the past and you must do more in your website to show the incredible difference in quality. While the event was to say farewell to my eldest daughter who is moving to USA for two years, the main topic of conversation was - 'the Gala Tent'!

I have had several enquiries about the Gala Tent, which I use as an extra room attached to a wooden holiday chalet in South Wales and I have emphasised the quality of the material and the strength of the framework, I hope that this will bring you further business.

Firstly, I would like to say how pleased we are with the strength, quality and appearance of our new gala tent. This was erected for the first time on Friday in preparation for our son's 18th Birthday party on Saturday. It was raining and at times windy, and yet it kept everybody dry and comfortable making the party a great success. Friends and family were very complimentary about it.

I just wish to thank you for the excellent service, from the moment of ordering to delivery your service has been impeccable other companies could learn much from you. Thank you so very much for restoring my faith in Internet buying.

All my order arrived on time; I am so pleased I dealt with your company even though the table was few pounds cheaper elsewhere. I went for your good name and quality product instead and you did not disappoint, thank you.

An excellent marquee, backed up by excellent customer care service too. Will definitely be recommending you to others.

Just a quick email to thank you for a fast delivery of my Gala Shade marquee, ordered it about 1.30 arrived next day 9.45am superb service will recommend you to anyone looking for a marquee, again many thanks.

Many thanks, I have since gone into your online shop and purchased flooring, pegs and lights. Bought one of your marquees last year for our wedding and it is fantastic. Easy to set up, looked beautiful when we had decorated it and everyone was impressed. Will no doubt be buying from you again in the future.
Thanks!