Gala Tent UK

Always used you - for the past nine years

We purchased the 3m x 4.5m Gala Shade Pro-50 which seemed the perfect size for our business activities (installing kitchens). As our weather is typically wet and windy and most messy cutting can't be undertaken in our clients properties, we needed a gazebo that would cover our tools and products at the same time and more importantly, can't be blow away into the next door neighbours gardens. We used our new Gala Shade for the first time this week and WOW, we are extremely impressed: so easy to erect - in minutes too (as time after all is money), extremely sturdy and the size is perfect (large enough to provide the cover we need and small enough to fit in an average size garden). This is an excellent value for money product and we really like the pull rings for adjusting the leg heights etc for when hands get cold and numb. We also ordered the cast iron leg weights but haven't had to use these yet. During our first use of the Gala Shade, it was windy and we were impressed by its resilience with out the weights. We will certainly be purchasing more accessories in the near future for the Gala Shade now we have confidence in its performance - such as heaters, lights and side walls.

The chairs are fine, though a little low for people with longer legs. The average rating is mainly due to the problems incurred by your policy of not allowing a PayPal payment from a different address to the delivery address, which seems non-sensical and held up the delivery as well as causing me some stress. My main feedback would be to either change this policy or to make it clear on the payment pages of the website that this is your policy, rather than letting PayPal take the payment and then emailing the customer. Friendly and helpful staff on the phone.

Response from Gala Tent
Thank you for your review Kate, and we are sorry to hear you are not happy with a part of our service, however Paypal don't actually provide a secure payment service to a third party address delivery, the only way we can provide a third party delivery service is to use SOTpay, we have this service available during office hours and this needs to be a telephone transaction so please speak to a sales consultant when you require an urgent delivery to a different address that is not your card holder address, hope this helps

I already have some of your tents

excellent service, quick and reliable. Sales team are knowledgeable and helpful. The product is as described and so far no complaints. Keep up the good work

Very happy with the quality of the product I would recommend this to all of my friends.

finally got to putting the tent up. We did manage with 2 of us bit of a struggle as it was so big. However the roof was amazing we loved the pictures of the animals just what we wanted. Didn't try the side walls as it was cold and windy just have to assume they fit. Looking forward to using it at summer shows. Service was very good we were recommended to gala tent by someone and we wouldn't hesitate to do the same

Husband searched internet for company delivering good quality products and good service, recommend

great service as always

Nice looking and comfortable, excellant value for money

The Clamps are to big to fit the lower part of the leg, and the whole mech is very big, unnecessarily so.

Response from Gala Tent
Thank you for your review Jamie, the straightening bars or only designed to fit the upper leg, for the lower legs we would recommend the ground bar set.

Great product keep you out of rain, easy to fit.

excellent

Good product name and reliable reputation

The sale assistant who dealt with me from the beginning to the delivery of my purchase was magnificent.