Gala Tent UK

I purchased the 6 x 12m marquee over the telephone after looking at your products via your website. The sales person was most helpful and discussed with me additional items such as flooring and ratchet ties. I was assured that the marquee would be delivered during the week commencing 12 March. In fact the marquee arrived the day after the order was made. We live in Devon and I was very impressed with the speed of delivery. The marquee consisted of about 15 boxes and arrived on a sealed pallet. Unfortunately we were unable to make use of the marquee as we had to cancel our planned function. In fact none of the boxes were even opened. I was very impressed with the level of customer services with regard to my request to return the marquee. I was kept informed of the returns’ procedure at all levels. Although I haven’t received the refund at the date of writing this email, I am assured that the monies will be refunded on 13 April 2012. I would not hesitate to recommend Gala Tents based on the level of customer service that I have received.Many thanks

It was a pleasure doing business with Gala Tent. Keep up the excellent customer care. It is very hard to find a company as conscientious as yourself nowadays.

I dont know a thing anout marquees & I am a women. Great service from everyone, we have a quality product but for an affordable price. I love the customer service, working with the lack of my knowledge and still being able to laugh. We will definatly be back to buy from you again. Jaclyn oakes Sweet bouquets of bath

I would like to put a few words together about my recent purchase.I purchased a 4m x 6m Gala Tent and Gala matting for a birthday party that I am having in my garden. Unfortunately when the matting arrived it was damaged. I immediately contacted the Customer Service dept and spoke to Melissa who asked me to send a photo so that it could be investigated, I did this immediately and within a couple of days I got a reply stating that they would refund the cost of the matting. This was an excellent gesture. I put up the marquee and noticed an eyelet missing, and a day later it absolutely poured down. There was a leak where some of the stitching was, so I again contacted Melissa who asked if I wanted a replacement panel or the parts to fit myself. Melissa said that she would send some spare eyelets together with an eyelet closing tool and would also send me some sealant free of charge. Once again, excellent service.It is nice to have a customer service department who actually put the customer first, well done Melissa. I also spoke with Craig in sales and suggested that they could do with a side panel with a door in, guess what? They do actually make them, so because of the excellent service I had received I purchased one..I am well pleased with my purchase, the sales team and the excellent customer service, 10/10... I would recommend this company to anyone wanting a professional marquee at a reasonable price...

The resolution you provided us on the issue we had last week.I just wanted to say thank you very very much on what you did for us and the speed you resolved my issue, I as the managing director am most pleased as we would have lost a Huge job which you saved us from losing.Next day delivery was what you promised and without fail, it was with us 8am, could not believe our luck. So here's a massive well done and a huge thanks for your help.Please pass on our compliments to your manager for hiring such a super star and a customer focused member of the team. I'd be more then happy to speak to whom is your manager direct and compliment you and your service you gave to us. Really did get us out of a huge pickle.

Just a quick note to say that the replacement table has turned up and all is well. Thank you very much for everything Gala have done.

The service and products from Gala Tent have always been excellent and this occasion was no different.I have now bought 3 4mx10m marquees on behalf of our village community charity. The first one proved to be so useful and sturdy that we invested in a second (including ground bars, tiedowns and guttering) and now have decided a third will provide us with enough space for most events. We are reassured that if the 'canvas' or poles/fittings get damaged we can get replacements unlike many firms.It is always reassuring, too, to get a phone call from you if there is a problem.

After explaining the urgency of getting the Gala Tent which was temporarily out of stock, the team got back to me with one they had managed to source. Saved the day and arrived as predicted on time.Thank you all very much.

I would like to thank you for your excellent customer support and the way you handled my call. The problem I had was a very minor one, but yet was dealt with efficiently and promptly. The tent is of very high quality and we are very impressed with its strong structure and its easy set up. The tent we ordered was of a very high standardsI will definitely be recommending you to people who may require a tent, gazebo or marquee, and will keep your details for future reference myself.

Dear Mary,I would like to take this opportunity to thank you for the prompt and courteous way you dealt with my parts problem last Friday. I received the items today what a great service.Also can I say how delighted we are with the build quality of the gazebo party tent 4m x 6m and have no hesitation in recommending your company to whoever asks where did we get it from. As said before many thanks for your personal assistance and hope to speak to you again sometime in the future.

I have found your service to be very efficient and prompt with care from yourself in replying to my queries and overall you have provided me with a sterling / first class service and I will continue to use your products as my next order will be a concertina type gazebo 3m x 3m for my art events in Jersey.

Mary, Firstly thank you for your handling of the galamat issue which hopefully will be resolved shortly. Also we wanted to say how pleased and impressed we were with the Gala Shade. It works perfectly for our use and is so much more structurally sound than other options we had looked at. It did take us a bit of effort to get it up, not sure if this is just us missing a trick or whether it was slightly stiff on first use but overall very pleased.

Thanks so much for new table I really appreciate it!

Dear Mary, We are more than happy to give you feedback and also please feel free to use as necessary We are very inmpress with the service Gala Tents has supplied, especially Mary. When ew realised that we would need out tent for a specific date Mary and the team were in contact regularly to ensure that we were able to receive our purchase. She arranged regular update calls and even discussed other options open to us to help us ensure we were able to acheive our goal of attending our very first trade show at our full capacity. Their service was first class form start to finish Many many thanks Gala and I would recommend you to anyone.

very quick delivery, unfortunately one chair was broken, however replaced very quickly. Excellent customer service. Found Mary Fellows very polite and helpful.