Gala Tent UK

The sign of a good company is not how they deal with things when everything is going well but how they deal with something when there is a problem. Whilst we had a problem with some of the panels matching in colour. It was dealt with quickly and efficiently, plenty of communication and all quickly resolved without any inconvenience. Couldn't fault product or service provided and would highly recommend.

Many thanks and I would like you to know how pleased I am with your service.

Hi Guys, Thank you for dispatching the replacement parts so quickly - I received them 08:00 this morning - fabulous! Our marquee is up in time for our party tomorrow and it looks great! I want to compliment Beth on the way she dealt with the issue. Very professional and courteous. I was impressed by the fact she called me a couple of times to keep me informed of what was going on e.g. she’d received the photos, they would go to QA, the decision was to send out replacement items and an apology. To be honest the whole experience has underpinned my decision to buy from GalaTent.Thank you once again.

Many thanks for your help with this order. It arrived at the correct destination at 10.10am today. A brilliant service from you that you should all be proud of.

Dear team, I am writing to let you know how delighted I have been with the Gala tent that I ordered. Its modular nature mean that it has been really flexible and amazingly spacious. The service from order to delivery was fast and very efficient. The few problems that we found with components were solved swiftly, politely and with genuine disappointment (Michaela) that everything hadn't been quite perfect for us. Thanks for your care. I will definitely recommend you to other people and hope to order from you again in the future, Many thanks.

I wanted to write to you to express our thanks to Lynn, you and your managing director, Mr Mace, for helping us to resolve, very quickly, what was becoming a sticky situation for our Scout Group. We are delighted with the outcome and are very much looking forward to making use of our purchases this coming weekend. I am sure that at the event, the Area Camp for West Glamorgan, where we will be one of about a dozen Scout Groups attending, we will be given many admiring glances for our new marquees and we will be happy to recommend you & your company.Thanks again

Thank you so much for a wonderful response to the photos and for the excellent outcome on my behalf. Your customer service is superlative and I look forward to receiving the new roof tomorrow. Thank you once again.

Many thanks for your assistance in this matter, the replacement side screens arrived this morning. I would just like to add that this is the second occasion I have contacted your after sales team and have to say that on both occasions it has been a very satisfying experience with your staff being pleasant and accommodating on both occasions. Many thanks

I can only praise Beth for the professional way this has been dealt with. It underpins my decision to buy from GalaTent. Thank you for your swift and courteous service and due to your quick decisions/actions there shouldn’t be any inconvenience caused. Looking forward to enjoying our marquee on Sunday and many times in the future.

thank-youWONDERFUL service.Pauline

We have used the Gala tent ordered from yourselves for the first time last week-end, and were absolutely delighted with it. Very easy to erect, feels and looks solid, and received many complimentary remarks.Many Thanks

Hi Beth, the Quality of service makes up for the issues with courier.ThanksLynn

Michaela Thank you for a first class service, never used any company so efficient in 20+ years. Thanks Andy Martin MBIFM

Good Afternoon, Thank for the prompt response to my call of 26 June 2013 where I said that the globe lighting had 3 bulbs that did not work. I have received the replacement today and all lights are working. Also there is not the powdery bloom on the bulbs as on the original ones. Many thanks again for the exemplary customer service that you have. No hassle, just a straight replacement.

Many thanks to Lynne for your excellent after care service.