Gala Tent UK

Great customer service, thanks so much for your prompt response.

Further to my recent email advising delivery of stained Gala Tent Side Panels, I was most pleased to receive replacement panels which must have been despatched immediately by Gala Tent following my notification of the complaint. I must congratulate and thank you on your excellent service in replacing the goods, without any further deliberations. A very satisfied Gala Tent Customer.

We have bought 8 Tents in the last five years and have been very happy with them. The your handling of our query was efficient and helpful, many thanks

I bought the Gala Tent for a family party and it was also used at our Annual Village Fete. On both occasions it was a great success and we are very pleased with it. I looked at the Gala video showing how to erect the Tent which was very helpful. I thought you would like to see how our family did it in just 54 seconds (with the help of a speeded up camera) !

Click Here to watch our video.

Thank you Michaela! I really appreciate the level of customer service you have provided.

The second email yesterday had the invoice I understand so thank you all so much for your help. Fantastic service and record-keeping from Laura!

Just like to say thank you for the quick and efficient way you dealt with my order, Epping Tennis Club will be recommending you to all our members and friends.

Many thanks Michaela. Excellent customer services aswell as an excellent product!

Excellent products and great prices, on the minus side paid the price for some very poor after sales advice when wrong parts were sent in error and ending up having to pay return postage on wrong parts! Left a very bitter taste in the mouth having spent thousands on numerous items when a simple explanation that there a several sizes of A pole depending on the span of the tent would have avoided such an error! Doubt I'll be buying anything else from them again as a consequence!

Just to say a huge thanks for the way you've dealt with us regarding the supply of a marquee for our Festival. The quality is superb, order processing was easy and efficient and you went the extra mile to ensure we had what we wanted by the date we needed it. I'd be happy to recommend Gala to anyone looking for a marquee. Thanks

The sign of a good company is not how they deal with things when everything is going well but how they deal with something when there is a problem. Whilst we had a problem with some of the panels matching in colour. It was dealt with quickly and efficiently, plenty of communication and all quickly resolved without any inconvenience. Couldn't fault product or service provided and would highly recommend.

Many thanks and I would like you to know how pleased I am with your service.

Hi Guys, Thank you for dispatching the replacement parts so quickly - I received them 08:00 this morning - fabulous! Our marquee is up in time for our party tomorrow and it looks great! I want to compliment Beth on the way she dealt with the issue. Very professional and courteous. I was impressed by the fact she called me a couple of times to keep me informed of what was going on e.g. she’d received the photos, they would go to QA, the decision was to send out replacement items and an apology. To be honest the whole experience has underpinned my decision to buy from GalaTent.Thank you once again.

Many thanks for your help with this order. It arrived at the correct destination at 10.10am today. A brilliant service from you that you should all be proud of.

Dear team, I am writing to let you know how delighted I have been with the Gala tent that I ordered. Its modular nature mean that it has been really flexible and amazingly spacious. The service from order to delivery was fast and very efficient. The few problems that we found with components were solved swiftly, politely and with genuine disappointment (Michaela) that everything hadn't been quite perfect for us. Thanks for your care. I will definitely recommend you to other people and hope to order from you again in the future, Many thanks.