Gala Tent UK

I have purchased several items from Gala tent. This is due to the quality of the items. I have recently purchased a second folding marquee table from Gala Tent. Sadly upon its arrival I opened the packaging to find 3 scratches to the top of the table. 1 Scratch being 10 inches long, another was 3 inches in length and much was a much deeper scratch. I instantly e mailed Gala ten. As it was out of hours, I received a reply early the following morning. I received both an e mail and telephone call apologising for the purchased for the item arriving damaged. Upon sending two photos of the damage the customer service lady apologised on behalf of Gala tent and re-order me another table which would be delivery ASAP and within 24hrs. Nicola's communication and customer service was second to none, thank you. I would buy further items from Gala tents as well as recommending them to others.Thanks once again.

Thank you for helping get the tent to us it arrived this morning. RegardsCliff

Hi, in response to your request I am very happy with the service and would recommend you to anyone wishing to purchase your product. The staff have been extremely helpful and friendly. Marks out of 10 ---- 15!for customer service and helpfulness.

Really pleased with the Gala tent produces and service was very good, after sales was terrific, will be pleased to recommend Gala tent to friends and family

Many thanks, the kit arrived yesterday in super quick time, I appreciate your rapid response to my massive tenting problems!!!

Thank you for your helpful customer service with my issue

I'm dead impressed with the standard of our new Gala Shade, the quality of materials and one of our guests last night loved it and looks like he'll be getting one for his business as I told him you do trade stands/printing.

Bought the gazebo for doing motorbike track days, very fast delivery, and setting up took minutes, was quite windy all day and it was holding up great, bit pricy but you get what you get what you pay for, I'd rather by one that last me forever than keep buying cheap ones every time I go out, just got to buy the sides next for the colder daysThanks

Thank you on being so pleasant and helpful and providing me with all the information I require to track my order from gala tent.

Thanks very much for sorting my customer service issue out, tables received.

I am very pleased to report that the credit has now shown up on my account. I would like to thank you for being so responsive and helpful regarding refunds.

Great team thank you very much.

Just a quick message to say the trestle table I ordered arrived yesterday,great service as usual, and the quality is fantastic. Very sturdy and stable unlike the camping tables I have been using Yet for around the same price, I am very pleased. The gala tent has served us well over the last year and saved our Jubilee and wedding anniversary celebrations from the ravages of the British summer weather ( torrential rain and gales ) and we are looking forward to another party in it In a couple of days time. Thanks again,

I would like to thank you and your company for your professionalism when dealing with my order. I was very impressed with how easy the whole experience was and how fast the delivery was. I think you have some more orders coming your way as everyone who seen ours was very impressed with the quality and value.

Thank you for your email regarding my recent purchase of a Gala Tent. Unfortunately when I erected the tent, I found that certain of the winged nuts supplied were faulty and rotated on their on the bolt meaning that they could not be tightened to secure the frame. I also found that some of the window panels had zips on the incorrect side so I was unable to zip some the side panels together.I called Gala Tents and advised them of the problems and they were very responsive to the problems and dispatched more wing nuts and side panels to me as soon as they were made aware of my problems.I am most impressed with the overall quality of the product and they speedy and helpful response I received from Gala Tent’s customer service department when they were informed of the problems. The marquee I bought was greatly admired by all the people attending the function I gave and they were impressed that 2 of us had managed to erect the tent.