Gala Tent UK

My package was delivered today. Thank you to your customer service for there assistance.

Thank you for your e-mail from your customer service department, I have since phoned in and spoken to a very helpful gentleman and completed my order by phone.

Canceled my order due to the expensive quote of delivery to Italy, my account was refunded immediately, Thank you!

Fast Delivery - One day!! Slightly different assembly than on demo video, however very sturdy and easy to erect. Using it for Dj equipment. Just The Job, Cheers.

Thank you for prompt delivery of the missing bungees and pegs. V much appreciated.RegardsToni

your tents are just the thing I needed at the time and have provided me with good value and ease of and that the staff are really helpful by providing great customer service, nothing is too much trouble

After my initial problems with the ordering of my Gala Tent, I have received the most excellent service from your customer service team. Originally my order only showed as a quote, but after talking with you an Invoice was e-mailed which was paid for and sent out that same day. Your customer services said if I was to put that we needed the tent urgently to write it on the invoice with the payment. This I did and the tent was delivered the next working day. When erected the tent was missing 6 bungees. I called your department and left a message. I had a return call within 5 minutes to say that 10 bungees had been sent out immediately. Thanks for all your prompt attention, and I shall be recommending your company to anyone I know who may require a marquee/tent.

Ordered a Gala shade, unfortunately I found out later they were out of stock until September, received no notification of this, disappointing.

Response from Gala Tent
Thank you for your review Mr Shorrocks, your feedback is very important to Gala Tent, we are very sorry on this occasion that we could not fulfil your order. Demand for our product has increased 30% this year even though these stats show good business we don’t like to let anyone down, Im sure when this item comes back into stock we can discount your purchase to compensate.

Hi there - great product 4m x 8m Gala Tent. It went together as described and the online videos were a great help when there were momentary hesitations.But it would have made our lives much easier if the fixing bolts had been supplied, rather than me having to rush off and buy some. We had hoped that we would be sent some, but no luck yet.Good product - slightly let down by sub-contract manufacturers.

Thank you Gala Tent for all your help.

We would like to thank you and your colleagues very much for the prompt, friendly and helpful way in which you have responded to our various queries and concerns following the purchase of our 6X12 Gala Tent. Thank you also to Andrew who promptly phoned us back with verbal instructions which were essential in erecting the tent successfully ('A' frames with D1 & D2 first!)We are very pleased with the tent, which enabled us to hold a Big Jubilee Lunch for around 90 people, and have been impressed with the way it has withstood the recent strong winds. We look foward to using it again over the next few weeks and in years to come.

thank you so very much for all your assistance in this matter.with kind regards.michelle

Thank you so much for all your help.With kind regards, Shona

WOW your response is quick.ThanksErica

Many thanks, all arrived in good time as promised. Many Thanks Richard Calderbank