Gala Tent UK

We would like to take time to let you know even though a mistake was made on delivery Gala tents sorted it out without any drama this allowed all at Little Oaks Sun Club to have a successful pig roast for a 100 people in a 12m x 4m + 8m x 4m so thanks again for a first class service.

We bought a Gala Tent a little over a year ago. The inside of the roof panel has now got black stains on it, where dirt from any rain has seeped through the stitching. We sent photos to gala tents, but they say that this is normal wear and tear, so does this mean that they all go black inside a year? The eyelets where the elastic ties go are also coming apart. They also tried to say that it was out of warranty, this was untrue when we first started to complain, I said this to a Miss Morgan, she said that she would get someone to call us, I sent our contact details several times, and have never heard a thing. So basically fobbed off and then ignored, so we would not recommend this company to anyone in the future.

Response from Gala Tent
Thank you for your review Mr Dalton, your feedback is very important to Gala Tent. It is a common mistake to believe that your marquee is leaking, and also after 12months of continues use it is reasonable to say that your structure would require some maintenance.

Case Study
The case study, which was performed, involved, an experiment, which provided scientific evidence that Gala Tent material, does not leak. The water you are seeing is caused by the British ever-changing climate. It is impossible for water to leak in your Gala Tent, however water will appear inside and in some cases saturate, this was proved to be condensation when hot air meets cold and this can be extreme in some cases especially on soft ground as moisture is also drawn from the ground.
We can assure you your structure is not leaking and the only way you can help this situation would be installing a dehumidifier or leaving the doors open providing adequate ventilation so the structure can acclimatize. Any structure that is being hit from all angles by the elements, which is totally enclosed will generate condensation this is the laws of physics. The problem is also renowned in static caravans, that’s why they fit dehumidifies or stand salt pots in them to absorb the moisture, as when they are left for long periods of time on the return visit they are dripping inside with water (condensation) now how did that get there? It’s a very similar situation.
Gala Tent regularly attend outdoor shows and set up the structures and as the climate changes especially through the night water can be dripping from the ceiling the next morning, its simply the nature of the beast.
If you are not satisfied by this straightforward scientific explanation then here’s a simple experiment you can perform yourself. All you need is a hose pipe and an erected Gala Tent hold a hose pipe over your canopy and pour water over it, then go inside, we can guarantee you the joints are seam sealed and no water will pour into your Gala Tent.
More FAQ’s can be answered from the this link: https://www.galatent.co.uk/advice-centre

Thanks for your speedy respones and solutions to our little problem.

I've had the Gala Shade for over 2 years now and use it every week for a trade stand at horse shows. I have not seen any other tent which equals ours, and we do ALOT of shows. I often chuckle watching others put up 'lesser' tents when the Gala Shade just Pops up. It's also very sturdy - I use the large pegs and ratchet tie downs which keep it stable even in windy conditions (which I get alot of in the middle of a field) when other tents bend and break - which I also see quite alot. 2 years after purchase I'm still incridibly happy with it and it's wearing much better than I expected given how much abuse we give it. When we eventually break it (hopefully a few years yet as its showing NO signs of giving up) I will have no quarms purchasing the exact same tent. Well done Gala Tent - this is a fantastic product.

Fantastic. Excellent customer service I'm impressed.

We have been consistently pleased with Gala tent products, both the design and the manufacture. It was a disappointment when the side panels didn't come up to standard. However, you and the team have responded quickly and generously with our complaint - on the phone, and subsequent emails; and we are in no doubt that your customer services are one of the best we have dealt with. I have no hesitation in recommending Gala tent to others, but at this point don't know of anyone that is in the marquee/gazebo market.

Hello Davina and team Delivery arrived today thank you for the prompt turn around and resolution of the problem.I will certainly sing uou praises (well not sing as that would scare anybody off)Will have to put the tent up just to see how it looks in cream and white , should be good 😜G.Renouf RPT

Many many thanks for your highly commended service.

I would just like to say how pleased I am with my new Pro-50 gazebo and the service you have providedThe quality of the product is excellent and I can not fault your customer service which is excellent and very efficient.When I had a problem with the zip breaking on the bag you arrange for a replacement that arrived the following day, you can not ask for better than that.I would not hesitate to recommend Gala Tents to anyone that was looking for a similar product.

Your wonderful – my 14 year old is very relieved as its for her party (followed by a range of other events when we will re-use it) Thanks for the very prompt and efficient service Many Thanks

Many thanks for your excellent customer care.

Excellent service. You reacted to a panic situation when our tentage was destroyed just days before the wedding and you could not have reacted quicker. Thanks

My gala pro 50 arrived yesterday and appears to be of fantastic quality, I have gone through loads of supermarket gazebos as a mobile mechanic and the last a week at best. Glad i have finally brought something that will take the pressure.

Delighted with our Gala Tent, it's everything you said and more! We had a slight problem but our contact Melissa was so very kind and efficient and sorted it out for us in no time at all, we couldn't have asked for more professional attention - first class customer service - thank you Melissa well done.

Excellent service - delivered next day as promised. Great little 3m Gazebo - fantastic value. Well chuffed!