Gala Tent UK

I can only praise Gala Tent for their excellent customer service, and prompt response to my complaint. Even though the product let me down on the day, it has been resolved to my satisfaction. Thank you for all your help.

I was very pleased with customer service at Gala Tent. We needed a second marquee, to extend our existing 4m x 6m marquee. The service was quick, efficient (even checking our original order to ensure compatability), helpful and friendly. The product arrived safely within 48 hours of my phone call.'' A second phone call was made after erecting the two marquees, and discovering we needed more 'bungee strap toggles'. A further 20 came the next day, at no extra cost. Thank you Gala Tent. Not sure when we'll need the next extension, but we're very happy to recommend you. We might even send you a few photos .... best wishes Andrew

Thankyou, every thing arrived on sat morning safe and sound, Thank you so much for all you help and for sorting everything out so promptley, our events went off very well at the weekend and comments were good on the quality of the gazebo. many thanks

Thankyou very much for your prompt reply and replacement of the marked end panel. This marquee was purchased for our Village Hall. We have previously purchased party tents which although were adequate for the price but we paid we decided that something more substantial was needed and Gala Tents certainly fitted the bill. We are thrilled with our purchase and look forward to years of wear. We would certainly recommend Gala Tents to anyone needing a good marquee at an affordable price.

The service you have provided is without doubt excellent. I even had reassurance from one of your colleagues who talked me through the assembly process and confirmed hat I am not a silly old sod who can't put up a gazebo and can't measure 4.5 metres!The product is excellent (I am sitting under it now) and as I say, service, second to none.I am perfectly happy for you to use my name as a very satisfied customer.If I may, when I get a chance, I shall put a link, with a positive comment, on my website.Thanks again for all your speedy responses, positive help and friendly customer service.

Over the past 3 years i have purchased 3 items from Gala Tent . I have two 3x6m Party Tents that are used side by side to make them 6x6 m party tent and a 3x3m Party tent used with one of the 3x6 party tents. All 3 items i am more than pleased with.

Absolutely Fantastic !!I ordered the Pro-50 on Thursday and all arrived 8.00am Friday! The team Glenn and Andrew were most helpful and very professional. The marquee is the highest quality and very well priced. You don't need to look elsewhere - excellent

Thank you so much for the prompt response - great customer service - many providers could learn from you!Much appreciatedRegardsV

Thank you so much for your phone messagethat is brilliant news, we will have the gazebo for our street party at the weekendkind regardsGilly Evans

That’s great thanks. Yes I feel very happy with your service. You replied promptly and it’s actually quite nice to have a couple of options for how to resolve the issue rather than just one because actually given the choice the discount worked better for me than the direct replacement as I am a startup business and trying to keep costs as low as possible.

Many thanks for a super serviceRick

I would just like to say a big thank you for your help today. I purchased my marquee on Monday & it arrived on Wednesday. I am thrilled with the quality & the professionalism of the service team at Gala Tents. I asked lots of questions as it was an expensive purchase & all were answered & advised with clarity. I did have a small problem with the lights; however this was resolved with no fuss whatsoever. I am amazed quite honestly at the high level of service that you guys provide – a big well done to you all. I will certainly be advising friends & colleagues to shop with confidence with you. Many thanks

I am more than happy with your prompt response, and the offer of a new handle for my table. My first call was dealt with courteously and efficiently, and following her advice to email you with photos of my poorly table, I have been very happy with your return phone calls and emails so far.I will reserve judgement regarding the new handle until it arrives! However, I am not anticipating any problems, and confident that if there are any and I have to contact you again, my complaint will once more be dealt with expediently. My only observation regarding the handle on the table, is that it does not appear to be of a sufficient strength for the size and weight of the table, and is obviously the weakest point.I have been very happy with my Gala tent which I purchased last year. I used it at a craft festival in Newquay in the most appalling rain..(there was a river running under and across the floor because we were on a slope!) but everything stayed nice and dry, and I sold lots due to people taking shelter! I have recommended Gala tent to several other craft people who asked me where I had got mine from.

I received the chairs today for which I thank you. I am very happy with the product and your service is excellent.Many thanks for your impeccable service.

Many thanks for the screws that you sent in the post to me, the Gazebo is now back together and usable once again.I very much appreciate your prompt and positive action.Kind regards Paul