Gala Tent UK

I am very disappointed with the quality of the 3m x 6m Gala tent made 500d ivory white polyester material with PVC backing. When I disassemble it I found the roof canopy material to be ripped along the top apex pole where the Ivory satin lining Velcro attachment points were. I had followed the manufactures instructions “if you are planning to leave your structure erected for many days/weeks/months, the weather should be checked regularly to ensure the safety of the structure???. I had also used ratchet tie downs and the ground bar set. I complained to Gala Tent that the design of the satin lining had caused the top canopy to rip due to the materials rubbing together. I also pointed out that their claim “we believe it’s the most durable marquee of its kind in the world!??? was not true from my experience. Gala Tent’s reply was “we have not had any other complaints in regards to the Velcro rubbing which, if it was a design fault, we would have heard about this???. They offered me 10% discount as a good gesture.

Response from Gala Tent
Thank you for your review Mr Stevens, your feedback is very important to Gala Tent. According to our investigation in to your issues you brought forward we did investigate fully and a commercial decision was made that your structure had what is known in the business as 'fair wear', and if you are to leave your structure up as a permanent fixture for lengthy periods of time then it its reasonable to say that it will be subject to all kinds of inclement weather and will require maintenance at some stage. I believe as a good will gesture our customer service team offered you a 10% discount to help your situation, which Gala Tent believe to be very reasonable. Gala Tent hope that this will not deter you from using our service again in the near future.

Mary, Firstly thank you for your handling of the galamat issue which hopefully will be resolved shortly. Also we wanted to say how pleased and impressed we were with the Gala Shade. It works perfectly for our use and is so much more structurally sound than other options we had looked at. It did take us a bit of effort to get it up, not sure if this is just us missing a trick or whether it was slightly stiff on first use but overall very pleased.

Hi Melissa, I have been happy with the service so far from Gala Tent. I haven't been able to put the products together yet. So I am unable to say if I'm happy with it, but I trust if there are any issues with the product they will be addressed. Good service so far.

Thanks so much for new table I really appreciate it!

Dear Mary, We are more than happy to give you feedback and also please feel free to use as necessary We are very inmpress with the service Gala Tents has supplied, especially Mary. When ew realised that we would need out tent for a specific date Mary and the team were in contact regularly to ensure that we were able to receive our purchase. She arranged regular update calls and even discussed other options open to us to help us ensure we were able to acheive our goal of attending our very first trade show at our full capacity. Their service was first class form start to finish Many many thanks Gala and I would recommend you to anyone.

very quick delivery, unfortunately one chair was broken, however replaced very quickly. Excellent customer service. Found Mary Fellows very polite and helpful.

Dear Mary,Many thanks for your email, these are my thoughts.After first having come into contact with your products last year and then meeting the company at the Showmans Show I knew who I wanted to be my new supplier.The telephone service was first class the delivery time was lightning fast!Having introduced several pieces of Gala equipment to our product list we will be back for more. Overall, great service, great products!Many thanks indeed.

Very happy with this service and product , A fast service with pleasant customer service and speedy response time. Infact I am about to order another two heaters for friends. thank you.

This has been first class service will recommend to everyone.

Hi MelissaYour customer service has been fantastic, very quick to respond to emails and very helpful. All in all a very pleasant experience. Many thanksTom

Hello MaryI happy to be quoted.I have found that Gala Tent provides excellent service. Very prompt delivery even on single items.Allan Johnston

Thanks Mary,Most helpful, my query dated back six years, still had all my information. Very good!

Thanks very much Melissa. Appeciate your prompt response and actioning. Many thanks,Kiran

Dear sirs, this is to let you know that i have recieved an checked delivery and i am very satisfied with your product and delivery please thank all involved. yours sincerley Mrs. J Sixsmith

Thanks for your help in sorting minor issue.